Customer Service Scheduling Specialist | CSR Support
Metro Manila
I am a dedicated customer service professional with experience handling customer inquiries, scheduling, order support, and administrative tasks in fast-paced environments. I have strong communication skills, attention to detail, and the ability to stay organized while managing multiple tasks efficiently. I am confident in handling customer concerns professionally, maintaining accurate schedules, and providing reliable support to clients and teams. I am eager to contribute my skills, learn continuously, and deliver high-quality service that helps businesses run smoothly.
Lumaprints, contract
Jan 2025 to Jan 2026
Handled customer inquiries for online orders, including product customization, pricing, shipping, and order status via email and occasional calls. Managed order processing, revisions, and refunds while coordinating with internal teams to ensure accurate and timely fulfillment, maintaining a high level of customer satisfaction.
Telus International, full_time
Apr 2019 to Jun 2021
Assisted customers with billing concerns and payment arrangements, resolving issues efficiently while maintaining professionalism and compliance with company policies and service standards.
Everise PH, full_time
Feb 2018 to Mar 2019
Handled healthcare provider inquiries and processed fax communications with accuracy and confidentiality, ensuring timely support and clear communication to maintain service quality