Gladys D.

Virtual Assistant | Customer Service

Philippines

Overview

I have been in the Customer Service industry for more than 4years, more than 3 years as a Virtual Assistant.

Skills and Tools

• Gmail
• Google Meet
• Grammarly
• RingCentral
• Microsoft Word
• Microsoft Outlook
• Nextiva
• Microsoft Teams
• Administrative Assistant
• Customer Support

Work History

• Virtual Assistant

  MyOutdesk

  Jun 2022 to Nov 2025

  Helped with setting up appointments, answered average of 30-40 calls a day to assist customers.

• Supervisor/CSR

  Teleperformance

  May 2018 to Dec 2020

  Been an agent for 6months for Hotel Reservations and was promoted as a Supervisor. Coach agents and provide strategic action plans on how to meet targets/KPI’s

• CSR

  Ibex Global

  Jun 2017 to Apr 2018

  Answered average of 60-70 calls a day to ensure to provide first call resolutions