Medical VA | Patient Scheduling Administrative Support Specialist
Butuan, Agusan del Norte, Philippines
I am a reliable and detail-oriented Medical Virtual Assistant with experience supporting both a therapist’s practice and a nursing home facility. My core expertise includes appointment scheduling, calendar management, patient support, administrative tasks, and professional communication, ensuring providers stay organized and patients receive timely care. While working with a therapist, I managed scheduling, reschedules, cancellations, treatment frequency tracking, and authorization requests to prevent gaps in care or billing issues. I maintained accurate records, followed up proactively, and ensured appointments were properly approved and documented. I also handled daily administrative tasks such as email management, responding to patient inquiries, updating records, data entry, and other clerical responsibilities while maintaining strict confidentiality and professionalism. In a nursing home setting, I handled appointment coordination, inbound calls, and inquiries from families and healthcare partners. This strengthened my ability to multitask, prioritize urgent concerns, and communicate with empathy and clarity. In addition to healthcare support, I have administrative and copywriting experience, including creating and editing professional emails, messages, documents, reports, and other written content. I am comfortable organizing information, proofreading, formatting documents, and creating clear and professional written communication for different audiences. What sets me apart is my strong attention to detail, proactive follow-ups, and patient-centered communication. I don’t just fill time slots—I help reduce no-shows, prevent scheduling conflicts, keep records organized, and ensure daily operations run smoothly. I bring value through efficient scheduling, reliable administrative support, professional copywriting, organized documentation, and dependable communication, allowing healthcare providers and businesses to focus on their priorities while knowing their administrative and front-end operations are in capable hands.
Levion Central Scheduling, part_time
May 2025 to Feb 2026
I ensure proper staffing coverage by adjusting schedules for RNs, LPNs, and CNAs, filling call-outs and open shifts as needed. I manage time-off requests, coordinate with agency staff, and handle calls and messages from team members and external agencies to maintain smooth daily operations.
BiomechanicsPT, full_time
Sep 2022 to Jan 2026
I handle inbound calls from Home Health Agencies, therapists, and patients, ensuring clear and professional communication at all times. I coordinate and confirm availability for requested follow-up visit dates, making sure schedules align accurately. Additionally, I manage and update patient charts, maintaining organized, accurate, and up-to-date records to support smooth care coordination.