5 Years Customer Technical Support | Chat, Email Phone
Cebu
I am a knowledgeable and adaptable professional with the ability to quickly understand instructions, learn new processes, and become proficient with different tools and technologies. Having worked alongside the rapid evolution of technology, I am comfortable navigating various systems and understanding how different tools function. With nearly five years of experience across multiple industries—including e-commerce, healthcare, banking and finance, and technical support—I have developed strong adaptability, attention to detail, and problem-solving skills that allow me to effectively adjust to new environments and responsibilities.
JPMorgan Chase, full_time
Feb 2025 to Aug 2026
*Cultivate relationships with business clients, providing range of banking services and solutions to meet their financial goals. *Primary point of contact to resolve issues, answer inquiries, and provide ongoing support for clients’ daily banking needs.
Synchrony , full_time
Nov 2022 to May 2024
*Process dispute, promotions, payments and card application. *Provide efficient and accurate data information
Concentrix Servicing Highmark, full_time
Sep 2021 to Sep 2022
*Handled incoming calls from healthcare providers (physicians, clinics, offices) to address their needs. Such as billing, payments, benefits, eligibility, and treatment authorizations. *Managed billing inquiries and provided support for payment issues and disputes.
Qualfon Philippines, Inc. - Cebu, full_time
Feb 2021 to Jul 2021
*Assisted customers in troubleshooting and resolving technical issues, including software bugs, setup errors, and device-related concerns. *Recommended and promoted new devices and service plans based on customers’ needs, helping drive sales and improve customer satisfaction.