Experienced in Customer Support | Client Communication Admin Tasks
Philippines
I have 5 years of experience in customer service and virtual assistance. I worked 4 years in a call center and 1 year as a Virtual Assistant. During this time, I developed strong communication, organization, and problem-solving skills. In the call center, I handled customer calls, answered questions, resolved complaints, and made sure customers were satisfied. I learned how to stay calm under pressure and provide professional service at all times. As a Virtual Assistant, I managed emails, scheduled appointments, handled data entry, responded to customer inquiries, and supported daily business tasks. I am comfortable using CRM systems and online tools to keep work organized and efficient. I am reliable, detail-oriented, and dedicated to delivering excellent customer service. I help clients save time, stay organized, and keep their customers happy.
Jobdirect (U.S. Client), full_time
Dec 2024 to Jan 2026
Virtual Assistant with 1 year of experience supporting a U.S. client. Skilled in email management, scheduling, data entry, customer inquiries, chat support, and administrative tasks. Reliable, organized, and detail-oriented, with strong communication skills to help clients save time and keep their business operations running smoothly.
Foundever Tarlac City, full_time
Jan 2024 to Oct 2024
Customer Service Associate with experience at Foundever, managing the B2B Staples account. Responsible for handling business client inquiries, resolving issues, processing orders, and providing timely support to ensure client satisfaction. Skilled in communication, problem-solving, and maintaining professional relationships in a fast-paced environment.
Sutherland Global, Palayan City, Nueva Ecija, full_time
Oct 2021 to Jan 2024
Customer Service Associate with 4 years of experience at Sutherland Palayan, managing the Amazon account. Skilled in handling customer inquiries, resolving complaints, processing orders and returns, and ensuring a high level of customer satisfaction. Reliable, detail-oriented, and committed to providing excellent support to customers.
Sutherland Global, Tarlac City, contract
Mar 2021 to Jul 2021
Worked as a Customer Service Associate for Sutherland Tarlac, handling the Amazon account. Responsibilities included managing customer inquiries via phone, email, and chat, resolving complaints, processing orders and returns, and ensuring customer satisfaction. Developed strong problem-solving, communication, and multitasking skills while meeting performance targets in a fast-paced environment.