Client Service Representative | Billing Account Admin
Metro Manila
Detail-oriented professional with extensive experience in billing operations, client account management, and administrative support. Proven track record of handling high-volume client communications, invoice generation, system renewals, and quote approvals with exceptional accuracy. Adept at resolving complex account inquiries, ensuring seamless customer satisfaction, and maintaining professional decorum across multi-channel B2B environments.
EFLEXervices Philippines, full_time
Aug 2025 to Oct 2026
Expertise in contract renewal management, workflow auditing, and financial inquiry resolution. Adept at maintaining strict corporate compliance, ensuring high accuracy in billing, and collaborating across cross-functional teams to streamline diverse client requests and drive high CSAT.
Telus International Philippines, full_time
Oct 2024 to Jul 2025
Expertise in end-to-end hardware and software diagnostic troubleshooting, billing resolution, and issue prevention. Proven track record at Telus International of achieving high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores while minimizing call transfer rates through efficient root-cause analysis and customer education on self-service tools.
Alorica, full_time
Apr 2023 to Sep 2024
Proven track record of driving team performance, reducing churn, and maximizing revenue at Alorica. Led a 15-agent team to become the cluster’s top performers for three consecutive months by coaching on AHT, sales, and 3-day resolution benchmarks. Adept at handling complex retention negotiations, resolving billing and technical issues, and capturing cross-sell opportunities to prevent profit loss and boost customer lifetime value.