Customer Support | Fraud Chargebacks | Risk Compliance | iGaming
Nueva Ecija
Customer-focused professional with extensive experience in client interaction, problem-solving, and service optimization within fast-paced industries, including iGaming. Skilled in building strong relationships, resolving complex issues, and driving customer satisfaction and retention. A proactive and collaborative team player committed to delivering results and supporting business growth.
Macau Sporting Club, full_time
Sep 2025 to Oct 2026
1. Manage customer inquiries through live chat, email, and other support channels, ensuring timely and professional assistance. 2. Assist customers with account verification, deposits, withdrawals, bonuses, and payment-related concerns. 3. Ensure compliance with Responsible Gaming policies, internal procedures, and applicable regulatory requirements. 4 Investigate customer issues, resolve complaints efficiently, and escalate complex cases to the appropriate departments.
Pay Perform Ltd (Orbital), full_time
Oct 2024 to Sep 2025
1. Provided 24/7 support across multiple channels (chat, email, ticketing) for products such as Crypto Processing, Global Accounts, and Exotic FX. 2. Monitored risk operations and system dashboards to identify and resolve potential service issues. 3. Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.