Administrative Operations Virtual Assistant
Cavite
Administrative & Operations Virtual Assistant with 10+ years of experience supporting international teams through administrative coordination, executive support, documentation, reporting, CRM management, and business operations. Experienced in managing shared inboxes, calendars, meeting coordination, and operational workflows while maintaining accuracy and SLA compliance. Known for streamlining administrative processes, improving operational efficiency, and providing dependable support that reduces administrative workload and allows business leaders to focus on strategic priorities.
TaskUs Philippines – Proxima, full_time
Nov 2025 to May 2026
● Provided administrative and customer support that kept daily operations running efficiently, allowing teams to resolve issues quickly while maintaining a high standard of client service. ● Resolved 50+ customer inquiries daily while consistently meeting SLA targets, helping maintain service continuity and reducing customer wait times. ● Maintained operational records and reports with 99% accuracy, providing reliable data that supported informed business decisions and audit readiness.
CGI Philippines, Inc.–Russell Investments, full_time
Jun 2020 to Jun 2025
● Managed a shared team inbox handling high volumes of operational requests, prioritizing incidents, assigning tasks, and escalating critical issues to maintain SLA compliance and reduce administrative bottlenecks. ● Coordinated calendars and scheduled bridge meetings across cross-functional teams, enabling faster incident resolution and allowing technical teams to focus on critical system issues. ● Processed over 200 daily file transfers with accuracy and SLA compliance, ensuring uninterrupted business operations and data integrity. ● Collaborated with global teams to resolve application and data-related issues, ensuring business continuity and minimizing operational disruptions across international operations. ● Maintained operational documentation and process records that supported knowledge sharing, consistent service delivery, and audit readiness.
CGI Philippines, Inc. – Equinor, full_time
Feb 2018 to Jun 2020
● Coordinated user access requests, maintained support documentation, and collaborated across teams to ensure timely onboarding, issue resolution, and uninterrupted business operations. ● Resolved end-user requests involving user access, SFTP accounts, and database support while ensuring timely issue resolution and uninterrupted business operations. ● Partnered with technical teams to resolve incidents efficiently, minimizing downtime and maintaining service reliability.
Alorica Philippines, full_time
Apr 2016 to Dec 2017
● Delivered Level 1 technical and customer support, resolving user concerns promptly while maintaining excellent service quality. ● Managed support tickets, documentation, and escalations while consistently meeting SLA targets and ensuring timely issue resolution. ● Supported scheduling, reporting, and project coordination, helping teams stay organized and meet operational deadlines.
Alorica Philippines, full_time
May 2010 to Apr 2016
● Generated workforce reports that supported staffing decisions for teams of 100+ employees, helping leaders optimize workforce planning. ● Managed employee schedules, staffing coordination, and attendance for large operational teams, helping maintain workforce coverage and service levels. ● Maintained administrative records, documentation, and internal communications to support efficient day-to-day operations. ● Partnered with operations leaders to improve workforce efficiency through accurate reporting and scheduling support.