Customer Support & Admin Assistant | Email, Chat & Calendar Management
Ilocos Sur
Hi! I'm Karl, a customer support and administrative professional with hands-on experience handling calls, chats, emails, appointment scheduling, and back-office tasks for a US-based client at TaskUs. I've earned a 100% QA score for customer emails and data transcription, and I ranked highest in my training class, so accuracy and attention to detail are what I'm known for. I can help you with: - Customer support (live chat, email, inbound/outbound calls, billing, and order issues) - Calendar, inbox, and appointment management - Data entry, research, and file organization - Basic Lead generation and email campaigns (Apollo.io, Mailchimp, ActiveCampaign) - Social media scheduling (Buffer, Meta Business Suite, Canva) I work with Google Workspace, Microsoft Office, Trello, Calendly, Slack, and Zoom, and I'm a fluent English speaker who communicates clearly and professionally. If you need someone dependable who keeps things organized and treats your customers well, I'd love to help.
Next Step Forward LLC, contract
Aug 2026 to Sep 2026
● Researched and identified qualified leads for targeted outreach ● Sent personalized emails, handled replies, and kept the inbox organized using labels and filters ● Logged and updated lead information in an Excel-based CRM for clean, accurate records
TaskUs, full_time
Mar 2025 to Dec 2025
● Handled a blended support queue of up to 3 concurrent live chat and SMS conversations, 7 emails per hour, and 30-60 phone calls daily, providing accurate information, order updates, and issue resolution. ● Verified insurance eligibility, applied in-network benefits, advised on out-of-network reimbursements, and scheduled, rescheduled, or canceled eye exam appointments. ● Processed refunds, returns, replacements, and reshipments; issued billing invoices, itemized receipts, and shipment tracking updates. ● Maintained performance across 7 concurrent service metrics (including hold time, customer satisfaction, and after-call work) while escalating complex cases and coordinating with retail stores and shipping carriers.
TaskUs, full_time
Oct 2024 to Feb 2025
● Transcribed 100-110 optical prescriptions daily at 100% accuracy, supporting clinic compliance and correct order fulfillment; recognized with a 100% QA score on customer emails and optical transcriptions. ● Communicated with eye doctor clinics to clarify prescription discrepancies and confirm patient information. ● Processed and faxed prescriptions to authorized offices, sent confirmation receipts, and maintained complete documentation for order processing. ● Measured pupillary distance from submitted photos for accurate lens alignment and routed complex cases to appropriate departments.