Executive Virtual Assistant | Seasoned BPO Trainer telco healthcare
Metro Manila
Highly organized and proactive Executive Assistant with 6+ years of experience in executive support, operations, training, and customer-facing roles within fast-paced BPO and remote work environments. I specialize in inbox and calendar management, email triage, scheduling, SOP creation, workflow documentation, and cross-functional coordination—helping executives and teams stay organized, productive, and focused on growth. My background includes supporting operations in telecom, healthcare, education, and business administration. I’ve led both virtual and in-person training programs, managed onboarding and performance tracking, handled escalated customer concerns, and collaborated with multiple departments to improve processes and communication workflows. In my current Executive Assistant role, I manage administrative operations, maintain records and documentation, coordinate schedules, create SOPs, and support digital content management including newsletters, blogs, Canva materials, and AI-assisted video content. I’m highly adaptable, tech-savvy, and experienced with tools such as Google Workspace, Microsoft Office, Zoom, Canva, ChatGPT, Gemini, Copilot, Wix, and CRM platforms. What sets me apart is my strong combination of executive support, operations management, training leadership, and communication skills. I take initiative, learn systems quickly, and thrive in roles that require organization, attention to detail, problem-solving, and professionalism. I’m passionate about helping businesses run more efficiently while delivering dependable support that executives and teams can rely on.
Nemas Gardens, full_time
Sep 2025 to Present
Executive & Administrative Support: Manage high-volume inbox triage, calendar coordination, and appointment scheduling to optimize executive productivity and ensure seamless daily operations Operations & Process Management: Develop and implement SOPs, document workflows, and update training materials to streamline school registration processes and improve internal efficiency Content, Marketing & Digital Management: Design marketing materials (Canva), format newsletters (Wix), manage website updates, write blog content, and create AI-assisted videos to enhance digital presence Data & Systems Management: Maintain accurate records, perform data entry, and utilize tools such as Google Workspace, Microsoft Office, Zoom, and other digital platforms