Virtual Assistant | Customer Support | Admin Operations Support
Laguna
I am a reliable, detail-oriented, and proactive professional with over four years of experience in virtual assistance and customer service, combined with hands-on experience in café and business management. I help businesses stay organized, deliver excellent customer experiences, and maintain efficient daily operations. In my previous role with a UK-based furniture company, I handled customer inquiries, processed orders, provided product information, coordinated deliveries with customers and suppliers, updated inventory records using an ERP system, maintained product listings, and resolved after-sales concerns. As a café co-owner and manager, I oversee daily operations, monitor inventory, coordinate purchasing, manage staff schedules, maintain records, and ensure standard operating procedures are followed. These experiences have strengthened my communication, problem-solving, multitasking, and organizational skills. Services I offer: • Virtual assistance and administrative support • Customer service and email management • Order processing and delivery coordination • Data entry and record management • Inventory monitoring and ERP updates • Product listing and online store support • Task tracking, follow-ups, and reporting • Documentation and operations support What sets me apart is my combination of customer service experience and practical business management knowledge. I understand the importance of accuracy, timely communication, confidentiality, and consistent follow-through. I am adaptable, comfortable working independently, and eager to learn new tools and systems. My goal is to help business owners save time, stay organized, and focus on growth while providing dependable, professional support that contributes to their success.
Infused Coffee Cafe, full_time
Jun 2021 to Present
• Supervise, train, and schedule of cafe staff. • Ensure staff adhere to health and safety regulations and maintain high standards of cleanliness and hygiene. • Manage coffee preparation and service areas, ensuring all drinks are prepared and served according to standards. • Implement and maintain standard operating procedures (SOPs) for all aspects of cafeteria operations. • Monitor inventory levels and order supplies, ingredients, and equipment as needed. • Maintain a positive and welcoming environment for all customers. • Conduct regular inventory checks and manage stock rotation to minimize waste. • Ensure the menu offers a variety of healthy and appealing options for customers. • Track and report on daily sales, expenses, and inventory usage. • Maintain accurate records of staff schedules, attendance, and payroll. • Handle administrative tasks such as ordering supplies, managing invoices, and processing payments.
Love Furniture Inc., full_time
Mar 2019 to Apr 2023
• Respond promptly to customer inquiries via social media accounts. • Provide accurate information about products. • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. • Guide customers through troubleshooting processes for product issues. • Manage and organize incoming emails and messages. • Draft and send professional emails or messages on behalf of the company. • Maintain a consistent tone and style in all communications to align with the company’s brand. • Maintain and update customer records and databases. • Prepare and distribute customer service reports and documentation. • Assist customers with placing orders, refunds, or exchanges. • Track and monitor orders, ensuring timely delivery. • Build and maintain strong customer relationships to foster loyalty. • Collect and analyze customer feedback to identify areas for improvement. • Implement strategies to enhance customer satisfaction and retention. • Identify and address customer issues quickly and effectively. • Escalate complex or unresolved issues to higher-level support when necessary.
A.B. Vega Deign&Build Solutions, full_time
Feb 2017 to Feb 2019
• Collaborate with architects, project managers, and other engineers to plan construction projects. • Oversee daily construction activities to ensure they are carried out according to the project plan and specifications. • Monitor and enforce safety protocols to ensure a safe working environment for all personnel. • Conduct regular site inspections to ensure compliance with design specifications and quality standards. • Provide technical guidance and support to construction teams. • Interpret and explain construction drawings, plans, and specifications to site workers. • Address technical issues and challenges that arise during construction. • Identify and rectify any defects or deficiencies in construction work. • Track and report on project progress, including work completed, materials used, and any delays or issues encountered. • Ensure that project milestones are met within the specified timeframes. • Identify and address any cost overruns or financial discrepancies. • Assist in preparing and managing project budgets and cost estimates. • Maintain accurate and up-to-date project documentation, including plans, reports, and correspondence. • Prepare detailed site reports, including daily logs, inspection reports, and progress updates. • Ensure all documentation is properly filed and accessible for future reference. • Ensure that all construction activities comply with relevant building codes, regulations, and standards.