Customer Service Support / Inside Sales Agent
Isabela
Customer service and virtual support professional with several years of experience in BPO and customer-facing roles, along with experience in sales, appointment setting, and social media management. I specialize in providing excellent customer service, handling calls and inquiries, scheduling appointments, following up with leads, and managing day-to-day administrative tasks. I’m comfortable working with CRM and communication tools such as Salesforce, Follow Up Boss, CallTools, and other digital platforms. What sets me apart is my combination of strong communication skills, adaptability, attention to detail, and genuine commitment to helping customers. I understand that as a virtual receptionist, I’m often the first point of contact for a business, so I make sure every interaction is professional, friendly, and handled with care. I’m reliable, quick to learn, comfortable working independently, and always focused on making things easier for both the client and the team. I’d love the opportunity to bring my experience and positive attitude to your business and help create a great experience for your customers.
Virtue Staff – Alcor Commercial Property, full_time
Feb 2025 to Sep 2026
• Managed social media platforms and increased audience engagement through strategic content planning. • Executed Facebook Meta advertising campaigns and optimized post performance. • Monitored analytics and provided recommendations to improve brand visibility.
The VA Network (Whissel Realty Group), full_time
Aug 2023 to Feb 2025
• Conducted cold, warm, and hot lead outreach to generate business opportunities. • Managed CRM databases, tracked leads, and scheduled buyer and seller appointments. • Qualified prospects and identified client needs to support real estate sales activities.
Concentrix (Google for Families and Play Store), full_time
Oct 2019 to Jun 2023
• Provided technical support for Google Play and Google Family products. • Resolved account, billing, refund, and device synchronization concerns. • Maintained performance metrics while delivering exceptional customer service.