Real Estate Guest Support VA | Transaction Property Operations
Isabela, Gamu, Philippines
Detail-oriented Virtual Assistant with 6+ years of experience supporting U.S. real estate transactions, title processing, appraisal coordination, short-term rental operations, and guest support. Experienced in setting up and managing files in Qualia, coordinating with lenders, agents, buyers, sellers, and appraisers, tracking deadlines, requesting documents and payoffs, and supporting smooth closings. Also experienced in guest assistance and short-term rental support, handling high-volume communication across chat, email, and phone for properties across the U.S., UK, and Europe. Skilled in managing reservations, resolving guest concerns, coordinating with property managers, housekeeping, and maintenance teams, and maintaining accurate records. Highly organized, proactive, adaptable, and comfortable working remotely in fast-paced environments. I help businesses stay organized, communicate effectively, resolve issues quickly, and keep daily operations running smoothly.
Breezy Inc., full_time
Dec 2023 to Mar 2026
• Delivered end-to-end guest support for short-term rental properties across the US, UK, and Europe, ensuring high satisfaction ratings. • Managed high-volume, multi-channel communication (chat, email, phone) across Airbnb, VRBO, Booking.com, and direct booking platforms. • Utilized Guesty to manage reservations, guest messaging, and workflows efficiently across multiple listings. • Resolved complex guest issues including check-in problems, maintenance concerns, and booking discrepancies with urgency and professionalism. • Coordinated with property managers, housekeeping, and maintenance teams using Breezeway to track tasks, dispatch work orders, and ensure timely resolution. • Proactively identified recurring issues and suggested workflow improvements to enhance guest experience and reduce response times. • Maintained detailed records of guest interactions, escalations, and resolutions using CRM and property management systems.
Kensington Realty Title, full_time
May 2022 to Nov 2025
• Set up new title files in Qualia, ensuring transaction details and parties were entered accurately. • Ordered title searches and monitored progress to keep transactions moving on schedule. • Requested required documents from buyers and sellers to ensure no missing information prior to closing. • Requested mortgage payoffs from lenders and followed up for timely, accurate statements. • Obtained water bills, tax bills, HOA statements, and condominium fees required for closing. • Scheduled closing appointments for buyers and sellers while coordinating with agents and closing teams. • Maintained organized digital files and tracked outstanding requirements to support smooth contract-to-close workflow. • Communicated with lenders, agents, and clients to resolve document issues and prevent closing delays.
True Footage LLC, full_time
May 2021 to Dec 2023
• Scheduled property appraisals and inspections while coordinating with appraisers, lenders, and borrowers. • Monitored appraisal progress and ensured timely submission of reports to meet transaction timelines. • Maintained tracking systems for status updates, deadlines, and outstanding appraisal requirements. • Organized documentation and supported workflow coordination for smooth appraisal processing. • Helped ensure appraisal processes aligned with lender requirements and compliance expectations.