Email Support Representative at Churned
Ilocos Sur
Hello! My name is Kristine Joy Rugnao. I am 28 years old and currently residing in San Vicente, Ilocos Sur, Philippines. I graduated from the University of Northern Philippines with a Bachelor of Science in Information Technology. I am a customer support and quality assurance professional with experience in customer service, content moderation, quality analysis, technical support, recruitment support, and application development. Throughout my career, I have worked in fast-paced, customer-focused environments where I developed strong communication, problem-solving, and organizational skills. My experience includes providing chat and email support, handling escalations, conducting quality audits, coaching and supporting team members, presenting process updates, and assisting candidates throughout the recruitment process. These opportunities have strengthened my ability to collaborate with diverse teams, maintain high-quality standards, and deliver excellent customer experiences. I enjoy learning new systems, adapting to changing environments, and taking on new challenges. I am known for being detail-oriented, dependable, and committed to continuous improvement. Whether supporting customers, coaching colleagues, or contributing to team success, I strive to make a positive impact in every role. I am currently seeking opportunities where I can leverage my customer support and quality assurance experience while continuing to grow professionally and expand my skills in new industries.
Churned, freelance
Jun 2024 to Jul 2026
I assisted customers with concerns regarding their orders. I am also promoted as part of the escalations and supported other customer service agents. Additionally, I managed our TikTok Shop and assisted customers through live chat.
Wipro, full_time
Jan 2019 to Feb 2023
I reviewed videos and was later promoted as a Quality Analyst. In that role, I coached agents, conducted quality audits, presented process updates and supported the team.