Virtual Assistant | Executive Assistant | Data Management
Cebu
Hi, I'm Leunam! I am a proactive Virtual Assistant and Executive Assistant dedicated to helping busy leaders, founders, and e-commerce business owners save time and streamline their operations. With extensive experience working directly with senior executives, I bring a strong mix of administrative precision and operational support. Whether managing fast-paced daily schedules or keeping digital workflows organized, I focus on executing tasks accurately so my clients can focus on high-level growth. Core Strengths & Expertise: - Executive Support: High-volume inbox triage (150+ emails daily with a 95% same-day response rate), calendar scheduling, travel coordination, and timeline tracking. - E-Commerce & Store Operations: End-to-end Shopify management, product listings, order lifecycle tracking, customer support, and handling delivery issues. - Customer Service & Problem Solving: Multi-channel phone, email, and chat support with a proven track record of maintaining 90%+ customer satisfaction scores. - Data & File Management: Highly proficient in Google Workspace (Sheets, Docs, Drive), CRM tools, Slack, Notion, Asana, Trello, and Zendesk. I don't just complete tasks, I take full ownership. I am skilled at building and scaling clear SOPs, catching small details before they become problems, and handling multi-step processes through to completion. If you are looking for a reliable, detail-oriented partner who communicates clearly and brings an "A-player" mindset every day, let’s connect!
SHOPIFY STORE - VON LEYEN & BERGMANN ATELIER, contract
Apr 2026 to Jul 2026
Managed backend store operations on Shopify by creating accurate product listings, monitoring order lifecycles from fulfillment to delivery, and resolving transit delays, cancellations, and order changes. Additionally, handled a high-volume inbox of 150+ daily emails with a 95% same-day response rate, serving as a primary gatekeeper to triage customer inquiries and keep store executives focused on high-priority operations.
Athena Labs, full_time
Jan 2025 to Feb 2026
Managed executive inboxes receiving 150+ daily emails with a 95% same-day response rate, filtering non-essential messages so leadership could stay focused on priority tasks. Coordinated complex domestic and international travel, maintained conflict-free calendar schedules, and supported cross-functional projects by tracking deliverables and timelines to ensure successful team alignment
INTOUCHCX PHILIPPINES, full_time
Mar 2021 to Dec 2024
Provided top-tier support to the production team through daily progress checks, team calibrations, and proactive status updates to management. Delivered over 20 mentoring sessions, performed quality checks on 100+ deliverables, and led post-project reviews that boosted project outcomes by 15% while achieving a 90% client satisfaction rate. Handled technical inquiries across multiple channels by delivering real-time diagnostics and quick solutions for complex issues. Managed 20–25 merchant accounts daily with reliable platform support, driving a 10% improvement in customer retention through consistent, high-quality service.
SYKES ASIA, full_time
Nov 2020 to Feb 2021
Managed phone escalations and 15–20 customer accounts daily, resolving complex issues by dispatching technicians, preparing management reports, and supporting a team of 50 agents with strong multitasking and prioritization skills.
CONCENTRIX, full_time
Oct 2019 to Aug 2020
Handled technical inquiries over the phone by running real-time diagnostics to resolve complex issues quickly and strategically. Managed 20–25 customer accounts daily for order support, ensuring accurate processing and delivering high-quality customer service that boosted retention by 10%.
EPERFORMAX, contract
Dec 2015 to Mar 2016
Managed daily operations and buyer support for 25+ customers daily, implementing an efficient tracking system that reduced order errors by 15% and improved overall customer satisfaction. Additionally, handled phone escalations quickly and accurately, resolving complex customer inquiries on time.
THE RESULTSCX, full_time
Feb 2014 to Sep 2014
Resolved high-priority phone escalations using active listening and effective problem-solving, consistently achieving a 90%+ positive customer satisfaction rating and 30+ positive CSAT scores monthly. Additionally, maintained seamless project tracking through regular audits, data management, and proactive communication to foster trust and transparency across management teams.
QUALFON PHILIPPINES, full_time
Dec 2013 to Feb 2014
Provided first-level support by guiding customers through resolutions, escalating complex queries to the correct technical resources, and accurately logging customer data, activity reports, and case updates. Continuously expanded help desk product knowledge to consistently exceed service expectations and ensure proper issue documentation. Efficiently resolved complex technical inquiries over the phone by providing timely, strategic solutions to ensure complete issue resolution. Managed 20–25 customer accounts daily, delivering seamless order support through strong analytical skills, multitasking, and outstanding customer service.