Administrative Customer Support Professional | Operations
Laguna
Administrative and Customer Support Professional with experience providing dependable support in fast-paced environments. I’ve worked closely with teams, managed schedules and travel arrangements, maintained confidential records, and assisted customers with care and professionalism. I’m organized, adaptable, and enjoy finding practical solutions that help daily operations run smoothly while delivering a positive experience for both clients and colleagues.
Manpower Outsourcing Services Inc., full_time
May 2025 to Dec 2025
• Served as the primary operational partner for the Philippines Supply Chain department, working directly with the Director to manage complex scheduling, global travel logistics, and monthly financial reporting. • Acted as a central operational hub for the broader team, overseeing project timelines, liaising with external suppliers, and coordinating corporate events to ensure seamless execution and transparent internal communication.
Independent Contractor, freelance
Jul 2022 to Jan 2025
• Customer Support Representative: Managed the full customer lifecycle, handling initial inquiries, complex order logistics, subscription maintenance, and refund processing to ensure a premium brand experience. • Virtual Assistant & Receptionist: Acted as the primary touchpoint for high-volume customer support and proactive client outreach for a fast-paced moving company; successfully spearheaded the brand's digital presence by researching and creating original blog content. • Personal Assistant: Provided dedicated, confidential personal assistance for a busy Social Worker, handling strict calendar management and comprehensive community resource research.
St. John Academy of Manila Foundation Inc. , full_time
Sep 2018 to Jun 2022
• Managed high-level stakeholder communications and maintained the strict integrity and confidentiality of sensitive student, academic, and employee personnel records. • Oversees comprehensive meeting logistics, including complex calendar scheduling, preparation of materials, and the precise documentation of official minutes to ensure organizational compliance and transparency.
Concentrix, full_time
Aug 2016 to May 2017
Acted as first level technical support ensuring issues are heard and resolved. I specialize in diagnosing system issues, guiding users through step-by-step resolutions, and maintaining a high standard of client satisfaction under pressure. I also help customers manage the 'business' side of their accounts—activations, billing, and cancellations—with a friendly touch and a focus on quick, fair resolutions.
Conduent, full_time
Dec 2008 to Aug 2010
Bridging the gap between customer satisfaction and team success. I handled the toughest disputes and escalations as a customer support representative. As my role moved in December 2009 as a Team manager, I continue handle high-level escalations while mentoring my agents through call monitoring and performance evaluations, ensuring everyone on the team had the tools and data they needed to succeed.
Synchrony, full_time
Jan 2008 to Oct 2008
In providing services for Chevron cardholders, I managed everything from new account openings and card activations to resolving billing disputes and providing expert web account support.
Concentrix, full_time
Apr 2005 to Jun 2007
Helping DirecTV customers get the most out of their service by managing subscriptions, troubleshooting equipment, and guiding them through web features. I focus on making technical and billing details easy to understand with a friendly, helpful touch.