Social Media Manager| Recovery Specialist |Customer Service Specialist
Davao del Sur
Experienced in social media management, Amazon Seller Central recovery, and customer service, with skills in creating and scheduling social media content, managing Amazon reimbursement cases, verifying documentation, monitoring case updates, and communicating effectively with clients. I am a detail-oriented, organized, and adaptable professional committed to delivering accurate, high-quality work within established deadlines. I value clear communication, reliability, and continuous learning, and I am eager to develop my skills further while providing efficient and dependable support to clients and their teams.
Julz Marketing, Inc., full_time
Jul 2025 to Oct 2026
Developed and executed social media strategies across Instagram, Facebook, LinkedIn, TikTok, and Pinterest. Created engaging graphics, videos, captions, and Reels aligned with brand voice and marketing goals. Managed content calendars and scheduled posts using tools like Meta Business Suite. Monitored trends, competitor activity, and audience insights to help improve content performance and engagement.
Evotech Software Solution, Inc., full_time
Feb 2023 to Nov 2025
Filed and managed Amazon reimbursement cases using Amazon Seller Central, Seller Investigators, Jungle Scout, Go Charge Guard, and other tools. Worked with offshore sellers and manufacturers from the USA, UAE, United Kingdom, China, Japan, Canada, and Australia, primarily handling cases involving missing and lost inventory. Verified documentation and ensured required information was complete and accurate. Monitored new store accounts, tracked case progress, and followed up on pending cases to help ensure timely resolution.
Six Eleven Global Services and Solutions, full_time
May 2022 to Dec 2022
Conducted outbound calls to customers in the United States to schedule vehicle service appointments and promote service specials and packages. Built and maintained positive customer relationships through effective communication and follow-ups. Developed an understanding of sales processes, customer service, and AI software while helping customers with their automotive service needs.