Virtual Assistant | Data Entry, Credit Analysis Admin Support
Cavite
I’m a detail-oriented and reliable Virtual Assistant with experience in credit analysis, insurance operations, customer service, data entry, and administrative support. Currently, I work as a Credit Analyst supporting iCash Canada, where I review financial records and credit reports from TransUnion and Equifax to help assess applicants’ creditworthiness. Previously, I spent nearly four years in claims and insurance operations, handling documentation, data validation, record management, and follow-ups. **Here’s how I can help your business:** - **Data Entry & Management:** Maintain accurate records, update spreadsheets, and organise information. - **Administrative Support:** Handle documentation, task tracking, and day-to-day admin responsibilities. - **Customer Service:** Communicate professionally, respond to inquiries, and follow up when needed. - **Credit & Financial Support:** Review financial information, verify data, and identify discrepancies. - **Research & Documentation:** Gather information, organise findings, and follow established procedures. I’m comfortable using Microsoft Excel, Word, CRM tools, and internal business systems. I’m also willing to learn new software and adapt quickly to your workflow. What sets me apart is my attention to detail, willingness to learn, and commitment to completing tasks accurately and on time. I take ownership of my responsibilities, follow instructions carefully, and understand the importance of confidentiality when handling sensitive information. If you’re looking for someone dependable, organised, and ready to support your business operations, I’d be happy to contribute to your team and help make your daily workload easier.
EMAPTA / iCash Canada, full_time
May 2026 to Present
• Review credit-related information and supporting records to support analysis and informed decision-making. • Check information carefully, maintain records, and identify items that may need clarification. • Apply analytical thinking and structured review to credit and risk-related workflows.
Accenture / Client: AIG ( American Insurance Group ), full_time
Aug 2022 to May 2026
• Supported claims and insurance operations through documentation, data validation, data entry, and record maintenance. • Reviewed information for completeness and accuracy and followed established procedures to support timely processing. • Followed up on missing requirements and coordinated information with relevant stakeholders. • Maintained organized records and handled insurance-related information with care and attention to confidentiality.
Concentrix / Client: AT&T Telecom, full_time
Jul 2021 to Jul 2022
• Managed customer accounts through voice and chat/email channels while maintaining accurate customer information and records. • Resolved billing discrepancies and account concerns through careful review, verification, and clear communication. • Documented customer interactions and supported timely resolution of customer requests. • Followed data privacy, quality, and customer service standards when handling customer information.