VIRTUAL ASSISTANT/ CUSTOMER SUPPORT/ CREDIT COLLECTION SPECIALIST
Misamis Oriental
I am a dedicated and hardworking professional with over 5 years of experience in credit investigation, collections, customer service, and operations management. I have worked as a Collection Officer, Credit Investigator, and Head COO, where I developed strong communication, problem-solving, and organizational skills. I am proficient in Microsoft Excel, Word, Google Workspace, email management, data entry, and customer support. I am a fast learner, detail-oriented, reliable, and always committed to delivering quality work on time. I am looking for a long-term opportunity where I can contribute to your business while continuously learning and growing. I am ready to be trained and can adapt quickly to new tools and processes.
ORO INTEGRATED COOPERATIVE, full_time
Sep 2019 to Mar 2025
Conducted credit investigations and verified borrower information. Performed background and character checks to assess loan eligibility. Evaluated loan applications and prepared credit investigation reports. Monitored borrower accounts and ensured timely loan repayments. Contacted clients regarding overdue accounts and negotiated payment arrangements. Conducted field visits to verify applicant information and collect payments. Maintained accurate client records and updated loan documentation. Coordinated with the loan and collections team to resolve account issues. Provided quality customer service while maintaining professionalism and confidentiality. Achievements Helped maintain healthy loan portfolio quality through thorough credit investigations. Successfully collected overdue accounts through effective client communication and follow-up. Built strong relationships with members while ensuring compliance with company policies. Consistently completed field assignments and reports on time. Demonstrated reliability and dedication, leading to increased responsibilities within the cooperative.