STR Virtual Assistant Remote Co-Host | Airbnb, VRBO, Booking.com
Metro Manila
Hi, I'm Edz! I'm a short-term rental VA and remote co-host from the Philippines, and I've been on both sides of hosting. What sets me apart: ✔ I'm a host myself. I've managed my own condo listing on Airbnb, VRBO, Booking.com and Agoda, handling everything from guest messages and pricing to cleaners and reviews. I know what hosts worry about and what guests expect, because I've lived it. ✔ Real multi-property experience. For the past year, I've supported a Finland-based property group with 10+ vacation rentals in Hostaway: guest messaging, calendar syncing, cleaner coordination and owner reporting. ✔ More than hosting. I've also done admin, bookkeeping and sales support for US businesses, including Zoho Books expense tracking, CRM work, customer emails and Facebook Ads for a moving company. I can help with the business side too, not just the inbox. ✔ Tech-savvy. With a Computer Science degree, I pick up new tools fast and use AI (Claude, ChatGPT, Gemini) to work quicker and write clear, friendly messages. My strengths: Fast, warm guest communication (replies in under 10 minutes) Calendar and reservation management with no double bookings Listing copywriting and SEO-friendly titles Turnover and cleaner coordination with local teams Owner reports on bookings and earnings Detail-oriented, resourceful and independent – I don't need hand-holding Tools: Hostaway, Hospitable, PriceLabs, Airbnb, Booking.com, VRBO, Agoda, Zoho CRM, Zoho Books, QuickBooks Online, Google Workspace, MS Office, Asana, Canva I'm used to overseas clients and night shifts, so I can work US, UK or EU hours. If you want someone who treats your property like it's their own, let's talk!
Sir Box a Lot Movers LLC, part_time
May 2026 to Aug 2026
Financial Tracking & Reconciliation: Updated and reconciled sales records and expenses in Zoho Books to ensure precise, up-to-date financial tracking for the business. Lead Generation & Paid Socials: Launched and managed Facebook Ad campaigns and social media content to build brand visibility and drive customer leads. Quality Assurance Testing: Performed comprehensive QA testing across all company website pages, identifying and documenting technical issues and providing actionable recommendations for site fixes and UX improvements. Strategic Business Research: Conducted market and business research to provide data-driven insights that directly support marketing and operational decisions.
MediAssets Oy, part_time
Oct 2025 to Sep 2026
Portfolio Operations Management: Successfully managed end-to-end operations and listings for 10+ vacation rental properties across multi-channel platforms (Airbnb, Booking.com, and VRBO). Rapid Guest Response Rate: Maintained high guest satisfaction and 5-star rating standards by consistently responding to guest inquiries in under 30 minutes. Multi-Channel Platform Synchronization: Kept calendars, pricing, and availability synchronized across multiple platforms using Hostaway to completely prevent double-bookings. Turnover & On-Site Logistics: Coordinated daily turnover schedules with cleaning teams and acted as a direct liaison for property owners to resolve maintenance issues immediately.
NW Modular Systems Furniture, full_time
Jan 2025 to Jul 2025
Managed email communications to ensure fast, customer-focused responses. Maintained and organized Zoho CRM for efficient lead and client tracking. Drafted accurate customer quotes and sales estimates to streamline the sales process. Created purchase orders for vendors and coordinated deliveries. Developed and posted compelling social media content to build online presence. Conducted online research and handled admin tasks to support smooth daily operations. Collaborated with business owners to enhance workflow and customer satisfaction.
Happy Hans Place in Trees Residences, freelance
Mar 2023 to Present
Created and Managed Listings – I developed clear, appealing listings with accurate descriptions and quality photos, which helped guests understand what to expect. I consistently kept amenities, pricing, and house rules updated on platforms like Airbnb, Agoda, VRBO, and Booking. Set Competitive Prices and Offered Discounts – I adjusted prices based on seasonal trends and local demand, and introduced special offers to attract more bookings, which helped boost occupancy rates. Synced Booking Calendars and Managed Availability – I kept calendars synchronized across platforms to prevent double bookings and managed availability by blocking dates as needed, which improved scheduling and avoided conflicts. Provided Responsive Guest Communication – I quickly responded to booking requests and inquiries, shared check-in instructions ahead of time, and offered support during guests’ stays. This approach led to positive feedback and smooth experiences for guests. Coordinated Property Maintenance and Cleaning – I organized cleaning between guest stays and scheduled regular maintenance to keep the property in good condition. I also checked the property after each checkout to ensure it was guest-ready, which maintained high standards. Handled Check-ins and Check-outs Efficiently – I arranged for self-check-ins or personally greeted guests when possible, and provided clear check-out instructions, which made the process simple and easy for guests. Encouraged Reviews and Managed Feedback – I regularly encouraged guests to leave reviews and responded professionally to feedback, even critical comments, to help improve future guest experiences and maintain a good reputation.