General Virtual Assistant | Customer Support | Calendar Management
Tarlac, Moncada, Philippines
Dedicated and results-driven Customer Service Professional with 4 years of experience in the BPO industry, specializing in client support, issue resolution, and delivering exceptional customer experiences across diverse industries. Skilled in handling high-volume inquiries with professionalism, empathy, and efficiency. Adept at multitasking, managing priorities, and adapting to new systems and processes quickly. Currently aspiring to transition into a Virtual Assistant role, bringing strong organizational skills, attention to detail, and proficiency in communication tools and platforms. Known for maintaining a positive attitude under pressure, fostering client satisfaction, and supporting team success. Committed to leveraging customer service expertise to provide seamless administrative support, enhance productivity, and contribute to business growth. Here's what I bring to the table: Proven Customer Service Expertise – 4 years in BPO handling diverse clients, resolving issues, and maintaining high satisfaction scores. Professional Communication Skills – Skilled in clear, empathetic, and effective communication across phone, email, and chat. Organizational Strengths – Experienced in managing schedules, inboxes, and workflows with accuracy and efficiency. Technical Fluency – Proficient in CRM platforms (Salesforce, HubSpot) and productivity tools (Google Workspace, Microsoft Office, Slack). Adaptability & Quick Learning – Comfortable adopting new systems, tools, and processes to meet evolving business needs. Attention to Detail – Ensuring accuracy in administrative tasks, documentation, and client communications. Time Management & Prioritization – Skilled at balancing multiple tasks in fast-paced environments without compromising quality. Proactive Problem-Solving – Anticipating needs, offering solutions, and supporting business growth with initiative.
TTEC, full_time
Feb 2025 to Jan 2026
- Handled customer inquiries and support requests via phone, chat, and email, ensuring timely and accurate assistance. - Helped customers in placing food orders, resolving delivery issues, and addressing account-related concerns to maintain a seamless customer experience, while coordinating with drivers (Dashers) and merchants to resolve order discrepancies, delays, or cancellations. - Assisted customers on platform features, promotions, and policies to improve service understanding and satisfaction, documented interactions and resolutions to support compliance and continuous improvement, and consistently delivered empathetic, professional service that strengthened customer trust and contributed to high satisfaction ratings.
Everise , full_time
Oct 2023 to Mar 2024
- Assisted members with inquiries regarding health insurance benefits, coverage, claims, and billing, ensuring clarity and accuracy in all communications. - Educated customers on plan options, eligibility, and services to help them navigate complex healthcare policies and procedures, while efficiently utilizing multiple systems to research account details, process claims, and update member information. - Following first-call resolution guidelines and escalating cases when necessary, I ensured timely and compliant outcomes. I maintained detailed documentation of member interactions and claim resolutions to support regulatory compliance and company standards, while consistently delivering empathetic, professional service that improved member satisfaction and strengthened trust in Centene’s healthcare offerings.
TSI Transworld System Incorporated, full_time
Feb 2023 to Sep 2023
- Handled customers with inquiries regarding policies, claims, billing, and account updates, ensuring clarity and accuracy in all communications. - Processed and investigated insurance claims, disputes, and account-related issues while adhering to compliance, regulatory, and company standards, and provided empathetic, professional support via phone and other channels to maintain high satisfaction scores and build customer trust. - I coordinated with internal teams to escalate complex cases for timely and compliant resolutions, monitored account activity to identify potential fraud or discrepancies, and safeguarded customer interests. Additionally, I documented claim outcomes and customer interactions with precision, contributing to efficient case management and improved operational workflows. Additionally, I documented claim outcomes and customer interactions with precision, contributing to efficient case management and improved operational workflows.
ePerformax Contact Centers & BPO , full_time
Dec 2021 to Feb 2023
- Assisted customers with inquiries regarding mobile plans, billing, device troubleshooting, and account management, ensuring clear and accurate communication. - I provided technical support for mobile devices, internet services, and network connectivity by guiding customers through step-by-step solutions, while handling complaints and service issues with professionalism to deliver timely resolutions and maintain satisfaction. - I educated customers on T-Mobile products, promotions, and service features to maximize value and improve user experience, coordinated with internal teams to escalate complex technical or billing issues in compliance with company policies and regulatory standards, and documented customer interactions and resolutions to support continuous improvement.