Customer Service Representative
Philippines
I am currently employed as a bank General Bookkeeper with experience in Customer Service Associate. With a strong background in client support and a genuine passion for helping people, I am very confident in my ability to deliver the exceptional service your customers truly deserve. In my previous job, I consistently exceeded performance targets by actively listening to customers, resolving concerns efficiently, and maintaining a friendly behavior. I take pride in turning challenging situations into positive experiences, and I believe that empathy, patience, and clear communication are the keys to building lasting customer relationships. I am eager to contribute my skills in problem-solving, multitasking, and relationship-building to help your team continue delivering outstanding service.
Alorica Philippines, full_time
Sep 2019 to Jan 2021
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.