Virtual Assitant - Executive Assistant
Bulacan
With strong data management skills, exceptional attention to detail, and a proven ability to maintain accuracy under pressure, I am confident in my ability to contribute effectively to your administrative operations. I worked as a BPO employee for almost 10 years, and I gained a lot of skills, including being efficient and a team player. I have experience working with QuickBooks. Part of my job with these roles I have is to gather accurate data for reports and ensure that it will reflect the numbers and information needed.
Executive Assistant - Remote, part_time
Oct 2018 to Present
Provides high-level administrative and strategic support. I organize meetings and handle communication with customers. I ensure proper and organized calendars and schedules. Managing emails, chats, and taking calls for customer support. I also have experience on accounts receivable and collections using Quickbooks.
Afni Philippines, full_time
Oct 2016 to Jul 2018
I am responsible for ensuring everything runs efficiently. Managing front-line staff by coaching, team meetings, and providing support. Reporting performance metrics and ensuring that they are met. Coordinating with other departments(Human Resources, Quality, and Client Services) to ensure that all metrics are met. Part of this role is balancing between frontline agents and higher management, balancing people management with performance monitoring.
Transcom Worldwide, full_time
Jun 2012 to Oct 2016
Ensuring everything runs efficiently. Managing front-line staff by coaching, team meetings, and providing support. Reporting performance metrics and ensuring that they are met. Coordinating with other departments(Human Resources, Quality, and Client Services) to ensure that all metrics are met.
Transcom Worldwide, full_time
Oct 2011 to Jun 2012
I am making sure services or processes meet defined standards of quality before they reach customers. Provides coaching and team meetings to discuss quality metrics to meet targets. Coordinating with clients and support team for updates.
Transcom Worldwide, full_time
Mar 2008 to Oct 2011
Interacts directly with customers on behalf of a company to help with questions, solve problems, and ensure a good overall experience. I answered customer inquiries through calls, chats, and Emails. I am answering questions to know what they need and asking questions to resolve the reason for calling to ensure first call resolution. Keep records of customer interaction. Presenting products or services and explaining their value to close sales.