Customer Service Specialist | Technical Support Expert
Davao del Sur
Customer focused professional with 4+ years of experience in customer service, technical support, billing, and sales. Experienced in resolving customer concerns, troubleshooting technical issues, and delivering exceptional customer experiences in fast-paced environments. Awarded VIP Recognition for consistently achieving performance goals for 12 consecutive months. Skilled in virtual assistance, lead generation, data entry, and administrative support, with a strong commitment to professionalism, efficiency, and customer satisfaction.
Ibex Davao, full_time
Feb 2023 to Dec 2025
Handled 50+ customer interactions daily while maintaining high-quality service standards. Resolved customer issues efficiently while maintaining high levels of customer satisfaction and professionalism. Built strong customer relationships through effective communication and problem-solving skills. Consistently met and exceeded performance expectations in quality, productivity, and customer experience metrics.
VXI, full_time
Jun 2021 to Dec 2023
Provided technical support for internet, television, and phone services, assisting customers with troubleshooting and issue resolution. Maintained strong performance metrics while handling a high volume of customer interactions in a fast-paced environment. Guided customers through step-by-step solutions, ensuring a seamless and positive support experience. Educated customers on service features and troubleshooting procedures.