Customer Service Experience | Ready to support your Business
Philippines
5 Years in Customer Service 3 Years Team Leader Email Management Administrative Task Sales
Afni Phils Inc, full_time
Apr 2022 to Feb 2026
• Coach and mentor agents to achieve productivity, quality, and compliance targets • Monitor individual performance using KPIs and QA metrics • Conduct regular coaching sessions and performance feedback • Support training, onboarding, and nesting of new hires • Handle customer and agent escalations professionally