Khrisna T.

Software Administrator

Rizal

Overview

I was hired as a customer service representative at Teleperformance in 2019. Then I became a Technical Service representative and now I am a Software Administrator. In my current position, we are utilizing ServiceNow to manage tickets. The operations teams from Philippines, US and Peru, which include supervisors, trainers, and managers, are in charge of creating tickets, and these tickets will route to us. We help onboard new hired agents. We request their tools and help them resolve any issues with their tools on their computers. Sometimes we communicate via Outlook. And also, we are joining calls via Teams app with our client to discuss the progress of their tools and the resolutions we can provide. I am dependable, resourceful, and can work with minimal to no supervision while maintaining integrity.

Skills and Tools

• Google Calendar
• Email Management
• Data Entry
• Calendar Management
• Inbox Zero
• Internet Research
• Microsoft Office
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Google Workspace
• Zoom
• Google Meet
• File Organization
• Document Management
• Microsoft Excel
• Microsoft Word
• Google Drive

Work History

• Software Administrator

  Teleperformance, full_time

  May 2022 to Present

  We are the ones facilitating tickets on the 'Service Now' web. We onboard users, creating logins and requesting tools, and we also assist them in resolving their tool problems. Once they are terminated, their logins are also deactivated by us. We communicate with clients about the progress of their logins and any issues they may be facing with their tool.

• Global Expert

  Teleperformance, full_time

  Jan 2022 to May 2022

  We support agents by answering their questions about the process, and they transfer the call to us if the customer requests a supervisor or higher-level person. We provide resolutions to agents and customers.

• CAG Analyst

  Teleperformance, full_time

  Apr 2021 to Jan 2022

  We review calls of the agents on how they communicate with the customer; We respond to email inquiries using Outlook to the supervisor, manager, and clients.

• Technical Support Representative

  Teleperformance, full_time

  Dec 2019 to Aug 2021

  We answer calls from customers who are having issues with their internet, accounts, payments, mobile devices, etc. We help them resolve their issues with the services by providing step-by-step resolutions.

• Customer Support Representative

  Teleperformance, full_time

  Oct 2019 to Dec 2019

  We answer calls from customers who have inquiries about their service.