Customer Service Sales Representative
Tarlac
Customer-focused Customer Service and Sales Specialist skilled in handling high-volume calls, emails, and chats, resolving issues, driving sales growth, and improving customer satisfaction through CRM, fraud detection, and process improvement.
Compass Experience Labs, full_time
Feb 2026 to May 2026
-Assisted customers daily via phone, email, and chat, resolving order issues and providing lawn care support. -Achieved a 90% customer satisfaction rate through effective problem-solving and communication.
Transparent BPO, full_time
Apr 2023 to Nov 2023
-Managed end-to-end cruise bookings, streamlining processes to reduce booking errors by 20% and enhance customer satisfaction scores. -Delivered personalized luxury travel services with high guest satisfaction.
Concentrix, full_time
Aug 2019 to Jan 2020
-Analyzed complex transaction data to identify fraudulent patterns, reducing potential financial losses by proactively contacting affected customers. -Collaborated cross-functionally to improve fraud detection accuracy by 10%.
Sitel, full_time
Mar 2018 to Aug 2019
-Resolved customer inquiries swiftly and effectively, achieving a 90% first-contact resolution rate that boosted overall customer satisfaction. -Delivered customer-focused solutions that encouraged repeat sales and retention.