E-commerce Operations Specialist | Audits Data Reporting Expert
Philippines
I’m a detail-oriented operations and support professional with a strong background in technical troubleshooting, reporting, and performance monitoring. Over the past few years, I’ve worked in customer support and training roles where accuracy, documentation, and data analysis were critical to success. I regularly monitored KPIs, identified gaps, escalated risks, and ensured processes stayed organized and compliant. I have hands-on experience with CRM and ticketing systems like ServiceNow, Salesforce, and Shopify, and I’m comfortable working with spreadsheets, reports, and backend systems. I’m used to working U.S. hours, handling real-time operational issues, and keeping everything documented and on track. What I bring to clients is reliability, strong attention to detail, and a proactive mindset. I don’t just complete tasks. I look for discrepancies, flag issues early, and help keep operations running smoothly.
Movate Philippines, full_time
Aug 2024 to Feb 2026
• Externally hired as a Trainer responsible for preparing new hires for production readiness. • Delivered technical and process training to ensure employees met performance and quality standards. • Monitored trainee performance using real-time data and provided structured coaching. • Supported the launch and operational setup of a new project in India within a defined timeline. • Developed training materials and facilitated knowledge transfer sessions. • Ensured accurate documentation and reporting of trainee progress.