KYC AGENT(B2C APPROVER) | ASTICOM
Metro Manila
I’m Melchor Malayo from Quezon City, Philippines. I have experience as a KYC Agent ensuring document authenticity, and as a Customer Experience Agent with T-Mobile and Best Buy, where I supported customers through live chats, product inquiries, and order assistance.
ASTICOM TECHNOLOGY INC., full_time
Mar 2026 to Apr 2026
* ensuring that submitted documents are original, not expired, and not forged. *Verifying customer identities and assessing the associated risk of their financial profiles. *Encoding customer's data in Excel for additional verification.
ALORICA TELESERVICES INC., full_time
Feb 2026 to Mar 2026
* Maintain and Updates customer information as necessary. * Provide support and assistance. * Up-sell to customer upgrades and products as necessary.
TELEPERFORMANCE, full_time
Oct 2025 to Nov 2025
* Handle inbound lice chats from Best Buy customers. * Provide an assistance with product information, order tracking, online orders and returns. * Maintain a professional, friendly and empathetic tone in written communication.