Call Center Agent | Customer Service Representative
Philippines
I was a former Call center agent in some of those BPO company. I tried handling collections account, wherein majority of the clients are irate. it is an inbound and outbound calls. I also had a technical service representative experienced when I handled AT&T Direct TV account. And most recently is a pure customer service under walmart. It is all an international account. As a customer service representative, I always put myself in the situation of the client or customer for me to be able to understand them, because you cannot help them if you don't understand the feeling or what they are experiencing. I also let them feel that I care by emphatizing and acknowledge their situation. For me, to be an effective customer service representative who can help them, is to gain their trust.