Senior Operations | Process Management | Quality Assurance
Zambales
Experienced operations professional with 15+ years of experience, including over 12 years in education operations in Saudi Arabia. Skilled in managing workflows, improving processes, monitoring application progress, maintaining service quality, and coordinating with clients and partner institutions. Experienced in handling complex cases, tracking deadlines, maintaining accurate records, and ensuring smooth daily operations. Brings strong organizational, problem-solving, and communication skills to support efficient operations and continuous improvement.
Reach Study Abroad, full_time
Nov 2014 to Jul 2025
Managed end-to-end student application and admissions operations for Saudi government-sponsored and privately funded students pursuing international education opportunities. Served as a key liaison among students, families, universities, accommodation providers, and other stakeholders to ensure smooth coordination throughout the study abroad journey. - Managed student counseling, university applications, admissions documentation, academic records, offer letters, and application follow-ups. - Coordinated with international universities and educational institutions regarding admission requirements, application status, missing documents, and enrollment procedures. - Supported students throughout the admissions and pre-departure process, including visa documentation coordination, accommodation arrangements, flight bookings, payment tracking, and safe-arrival follow-ups. - Oversaw application progress and student records using the Insightly CRM system, ensuring accurate documentation, timely updates, and effective case monitoring. - Coordinated operational activities across Riyadh, Jeddah, and Dammam, supporting consistent service delivery and adherence to internal procedures. - Maintained professional relationships with university representatives, students, parents, service providers, and other stakeholders across different countries. - Supported quality assurance by monitoring application processes, reviewing documentation, tracking pending requirements, and ensuring compliance with established procedures. - Assisted with administrative, HR, and operational coordination to support efficient daily office operations. - Provided guidance and practical support to students and families navigating international university admissions and study abroad requirements. - Contributed to team coordination, process improvement, and service quality through effective communication, organization, and follow-through.
IGEC | International Group for Educational Consultancy, full_time
Oct 2012 to Jul 2014
Managed student admission processes and administrative coordination, supporting applicants throughout the enrollment process and ensuring accurate documentation and timely follow-ups. Key Responsibilities: • Assisted applicants with admission requirements, application procedures, and supporting documentation. • Reviewed and organized student application records to ensure completeness and accuracy. • Coordinated application follow-ups and communicated with students regarding pending requirements and admission updates. • Maintained organized student files, records, and administrative documentation. • Responded to student inquiries and provided assistance throughout the admissions process. • Supported daily administrative operations and coordination with relevant stakeholders.
Faisal Al Rasheed Group, full_time
Oct 2009 to Aug 2011
I played a crucial role in supporting management at Faisal Al Rasheed Group through effective administrative practices. • Managed correspondence and inquiries, ensuring timely communication with stakeholders. • Coordinated meetings and schedules, optimizing management's time and resources. • Maintained organized documentation and filing systems, contributing to efficient office operations.
IFO Mechatronics Inc, full_time
Aug 2003 to Sep 2009
Handled a broad range of administrative, accounting support, and human resources coordination activities, contributing to smooth daily operations and effective office management. Key Responsibilities: • Managed general office administration, correspondence, telephone calls, emails, filing, and business documentation. • Prepared reports, meeting documents, minutes, and administrative records to support management. • Assisted with bookkeeping, payroll preparation, petty cash monitoring, financial documentation, and bank transaction coordination. • Supported procurement activities, inventory monitoring, and the maintenance of office and operational records. • Assisted with recruitment coordination, employee records, attendance monitoring, and other HR administrative functions. • Prepared reports and documentation for management review and operational follow-ups. • Coordinated with employees, suppliers, and other stakeholders to facilitate daily business activities. • Supported management in maintaining organized processes, accurate records, and efficient administrative workflows.