Jan B.

General Virtual Assistant - Crm support

Laguna

Overview

I am a detail-oriented General Virtual Assistant with extensive hands-on experience in business operations, administrative support, CRM management, and customer service. Throughout my career—most recently as an Operations & CRM Support Specialist at Hartehanks—I have specialized in managing high-volume communications, resolving order issues, maintaining accurate database records in Zoho CRM, and analyzing order data to optimize team workflows. My background also includes e-commerce product listings, internet research, lead generation, and customer support across tech and financial environments. I bring strong proficiency in tools like Google Workspace, Excel, ClickUp, Trello, Slack, and Meta Business Suite. Whether you need help streamlining operations, organizing data, or managing customer inquiries, I focus on delivering accuracy, confidentiality, and efficiency. I look forward to helping you scale your operations smoothly!

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Inbox Zero
• Data Entry
• Internet Research
• Document Management
• File Organization
• Task Management
• Google Drive
• Google Meet
• Microsoft Office
• Microsoft 365
• Google Workspace
• Microsoft Teams
• Microsoft Outlook
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Meeting Coordination
• Zoom
• Slack
• Discord
• Asana
• Trello
• ClickUp
• Scheduling
• Client Communication
• Calendly
• Dropbox

Work History

• Data Entry - Operations Support Specialist

  Harte Hanks, full_time

  Jul 2022 to Sep 2026