Customer Service Specialist / General VA
Laguna
# About Me I am a dedicated **Customer Service and Technical Support Specialist** with experience delivering exceptional customer experiences through effective communication, technical troubleshooting, and problem resolution. I am passionate about helping customers resolve issues efficiently while ensuring every interaction is professional, empathetic, and focused on building long-term customer satisfaction. My technical background enables me to diagnose and resolve software, hardware, and connectivity issues while guiding customers through step-by-step solutions in a clear and patient manner. I am experienced in handling customer inquiries across multiple communication channels, documenting cases accurately, managing support tickets, and collaborating with cross-functional teams to achieve timely resolutions. In addition to customer support, I have skills in **lead funnel design and marketing automation**, creating landing pages and automated customer journeys using platforms such as Systeme.io. This combination of technical support expertise and digital marketing knowledge allows me to understand both customer needs and business goals, helping organizations improve customer engagement and conversion rates. I am a proactive, detail-oriented professional who thrives in fast-paced environments. With strong problem-solving abilities, adaptability, and a commitment to continuous learning, I am always focused on delivering reliable support, enhancing customer experiences, and contributing to the overall success of the team and the business.
Concentrix, full_time
Aug 2023 to Jul 2026
iQor, full_time
Mar 2020 to Jul 2022