Customer Support Specialist | eCommerce Order Management | Shopify
Pangasinan
Looking for someone who can take care of your customers like theyβre your own? ππ€πͺβπ«π ππ€πͺπ£π π’π. ππΌββοΈ With 14+ years of πΎπͺπ¨π©π€π’ππ§ πππ§π«πππ πππ₯ππ§πππ£ππ, Iβve learned that great customer support is about more than simply answering tickets. Itβs about listening, solving problems, protecting your brandβs reputation, and making customers feel genuinely valued. I specialize in Shopify and eCommerce customer support, helping online businesses deliver smooth, reliable, and memorable customer experiences across email, chat, phone, and ticketing platforms. I specialize in Shopify and eCommerce customer support, helping online businesses provide smooth, reliable, and memorable customer experiences through email, chat, phone, and ticketing platforms. ππππ© π πΎππ£ πππ‘π₯ ππ€πͺ πππ©π πΉ Shopify Customer Support πΉ Email, Chat & Ticket Management πΉ Order Processing & Fulfillment Support πΉ Refunds, Returns & Exchanges πΉ Order Accuracy & Quality Validation πΉ Escalation Management & Resolution πΉ Customer Retention & Satisfaction πΉ Customer Experience Optimization πΉ Cross-functional coordination with Logistics, Finance & Marketing πΉ KPI Management β CSAT, AHT & FCR π οΈ ππ€π€π‘π¨ & ππ‘ππ©ππ€π§π’π¨ β’ Shopify β’ Zendesk β’ Gorgias β’ Slack β’ Trello β’ Google Workspace β’ Microsoft Office β’ Zoom β’ Genesys β’ ChatGPT β’ Gemini β’ CRM Systems Whether you need someone to manage your support inbox, handle Shopify orders, resolve customer concerns, or become a dependable extension of your team, Iβm ready to jump in and help. I donβt just aim to close tickets β I aim to leave customers with a positive impression of your brand. If youβre looking for an experienced, reliable, and genuinely customer-focused support specialist, Iβd love to learn more about your business and how I can help. Letβs create better customer experiences together. π Talk Soon! Jennifer
NA, part_time
Feb 2026 to Present
* Respond to customer complaints and inquiries via Email. * Track order Status * Modify Orders and Update Customer Information via Shopify * Process Refunds via Shopify * Ai Image Generation
NA, freelance
Jun 2025 to Jun 2026
* Respond to customer complaints and inquiries via emails * Track Order Status * Modify Customer Orders and information in Shopify * Communicate with Supplier with order and logistics Issues. * Process Refunds via Shopify
Task Us, full_time
Jul 2024 to Apr 2025
*Creating an inspiring team environment with an open communication culture *Set clear team goals *Monitor team performance and report on metrics *Listen to team membersβ feedback and resolve any issues or conflicts. *Discover training needs and provide coaching *Oversee day-to-day operation *Recognize high performance and reward accomplishments *Respond to customerβs concern via calls, chat and email.
Results-CX, full_time
Sep 2016 to Jul 2024
* Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. * Monitored metrics and developed actionable insights to improve efficiency and performance. * Coached team members to deliver hospitable, professional service while adhering to set service models. * Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issue * Responded to customer issues and questions via emails and calls during shifts. * Managed supervisor itinerary and appointments and streamlined scheduling procedures. * Respond to customer's email concern.
Results-Cx, full_time
Jun 2013 to Sep 2016
* Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. * Summarized all key information regarding investigation into detailed report for delivery to client. * Identified issues, analysed information and provided solutions to problems.
Results CX, full_time
Aug 2012 to Jun 2013
* Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Answered customer telephone calls promptly to avoid on-hold wait times. * Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions. * Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.