HIPAA-Certified Medical Virtual Assistant | Patient Care Coordinator
Davao del Sur
HIPAA-certified Medical Virtual Assistant supporting remote U.S. healthcare clinics in patient scheduling, coordination, and front-desk operations. Skilled in EMR documentation, insurance eligibility checks, and high-volume patient communication. Detail-oriented and efficient in delivering patient-centered support.
Audiology Clinic (USA – Remote), full_time
Feb 2024 to Dec 2025
• Managed appointment scheduling, rescheduling, and provider calendar coordination • Verified insurance eligibility, completed patient intake, and ensured accurate EMR records • Maintained accurate patient records in compliance with HIPAA standards • Conducted patient recall campaigns and follow-ups to reduce no-show rates and improve retention • Improved scheduling and communication workflows, increasing efficiency by 20%
Southern Philippines Medical Center, full_time
Jul 2020 to Feb 2024
• Performed diagnostic testing and ensured accurate documentation of results • Collaborated with healthcare providers to support patient care decisions • Maintained strict compliance with quality, safety, and confidentiality standards
Awesome CX, full_time
Oct 2018 to Mar 2020
• Managed high volume email support, delivering clear, personalized responses while meeting strict turnaround times • Resolved customer concerns involving orders, billing, refunds, and product inquiries accurately and efficiently, transforming issues into positive experiences through empathetic, solution-oriented communication. • Maintained a well organized inbox system, ensuring timely follow ups and zero missed inquiries • Contributed to improved customer satisfaction and retention by providing consistent, high quality support