Virtual Assistant, Customer Support, Administrative Support, Zendesk
Davao del Sur, Davao City, Philippines
Virtual Assistant and customer support professional with 5+ years of experience supporting international customers and business operations through email, phone, chat, document processing, data entry, and CRM management. Experienced in managing high-volume customer cases, verifying documentation and eligibility, maintaining accurate records, and resolving support issues independently. Hands-on experience with Zendesk, Google Workspace, Microsoft Office, Slack, Trello, lead generation, and administrative support.
THE VA BAR, internship
Aug 2026 to Oct 2026
• Completed hands-on VA training and practice across administrative support, lead generation, social media management, email marketing, and basic graphic design. • Practiced lead-generation workflows focused on identifying and organizing potential client prospects. • Developed social media and email marketing materials to support online visibility and audience communication. • Applied LinkedIn profile optimization and client-acquisition techniques as part of practical VA training. • Built practical experience supporting common remote administrative and digital marketing workflows
CONECTYS, full_time
May 2024 to Sep 2026
• Managed high-volume email support for international customers, resolving promotion and verification concerns while maintaining clear and timely customer communication. • Reviewed customer information and eligibility requirements to determine appropriate next steps and resolve verification cases independently. • Maintained complete customer histories in Zendesk through accurate case documentation, data entry, and CRM updates. • Guided customers through verification requirements, helping reduce confusion and move cases toward resolution. • Managed cases from initial review through resolution while meeting established quality and turnaround expectations
CONECTYS, full_time
Feb 2023 to May 2024
• Reviewed high-volume documentation for authenticity, accuracy, eligibility, and validity to support reliable verification decisions. • Examined names, dates, eligibility information, and supporting documentation to identify discrepancies that could affect approval. • Flagged inconsistencies and documentation issues before verification decisions, reducing the risk of inaccurate case outcomes. • Applied established verification procedures across cases to maintain consistent processing standards. • Balanced document volume, accuracy requirements, and turnaround expectations while maintaining complete verification records.
FGC+ VIRTUAL PROFESSIONAL, full_time
Jul 2021 to Sep 2021
• Coordinated medical-record retrieval with healthcare professionals and facilities to support timely case processing. • Conducted outbound follow-ups with providers to obtain required patient documentation and prevent outstanding requests from stalling. • Verified patient information before record requests to support accurate retrieval and minimize processing errors. • Maintained accurate request records and follow-up status to provide visibility into outstanding documentation.
SIX ELEVEN GLOBAL SERVICES AND SOLUTIONS, full_time
Jul 2020 to Dec 2020
• Supported customers with product, order, and billing concerns while maintaining accurate transaction and case records. • Processed customer orders and documented account information to support accurate fulfillment and follow-up. • Reviewed U.S. mortgage documentation and supported mortgage-processing workflows through document handling and data entry. • Performed administrative and data-entry tasks that supported daily customer service and back-office operations.
CONVERGYS, full_time
Sep 2018 to Mar 2019
• Supported international customers across phone, email, and chat channels for product, order, billing, and technical concerns. • Resolved customer issues using established procedures and documented actions to maintain complete case histories. • Managed case records within the support system to provide accurate information for follow-up and resolution. • Balanced customer communication, troubleshooting, and case documentation while meeting established service-quality requirements