Operations Manager | Virtual Assistant | Social Media Management
Davao del Sur
I am a results-driven professional with over 6 years of experience in customer service, banking operations, administrative support, and business operations. I specialize in streamlining daily workflows, managing client relationships, coordinating projects, and providing reliable support that helps businesses operate efficiently and grow. My experience also includes social media management, content creation, video editing, digital marketing support, and team coordination. I am comfortable using tools such as Canva, CapCut, Notion, ClickUp, Meta Business Suite, and various customer relationship management platforms to organize tasks, manage content, and improve productivity. What sets me apart is my combination of operational experience, customer-focused communication, attention to detail, and adaptability. I take ownership of my responsibilities, learn new systems quickly, and focus on delivering quality work with minimal supervision. Whether you need help managing operations, supporting customers, organizing administrative tasks, or handling digital marketing activities, I am committed to being a dependable partner who helps your business run smoothly.
Padel More Sports Center OPC, full_time
Jun 2026 to Sep 2026
Managed daily sports facility operations, ensuring smooth business workflows and high-quality customer experiences. Supervised staff activities, coordinated schedules, delegated responsibilities, and monitored team performance. Handled customer inquiries, court reservations, bookings, payments, equipment rentals, and service-related concerns. Managed booking platforms, including Playtomic and Picklehub, to monitor reservations and support accurate transaction recording. Planned and executed promotional campaigns, sports events, beginner sessions, and pickleball open-play activities to increase customer engagement and revenue. Developed marketing materials, created social media content, edited videos, and managed content publishing to strengthen brand awareness and online engagement. Prepared business proposals, promotional offers, sponsorship packages, operational reports, and internal documentation. Coordinated with sponsors, business partners, suppliers, coaches, and event participants to support business development and event execution. Assisted with staff documentation, administrative coordination, facility maintenance, and implementation of operational procedures. Monitored daily business activities, identified operational improvements, and supported initiatives to improve customer satisfaction and business performance.
Doneverse, full_time
Feb 2026 to Mar 2026
Completed training in professional communication, digital business support, productivity, and administrative workflows. Developed skills in managing tasks, organizing information, and supporting day-to-day business operations. Practiced professional written communication, client support, and virtual collaboration. Gained exposure to digital tools and productivity systems used for remote work and business support. Strengthened time management, attention to detail, adaptability, and task prioritization. Learned workflows and best practices for providing reliable virtual assistance and supporting online business operations.
Security Bank Corporation, full_time
Feb 2024 to Jun 2025
Managed customer inquiries and provided banking solutions based on individual client needs. Assisted clients with account services, banking products, transactions, and other financial service requirements. Built and maintained positive customer relationships through professional communication and personalized service. Identified opportunities to recommend appropriate banking products and services to support customer needs and business objectives. Ensured accurate processing of transactions, documentation, and account-related requests in accordance with bank policies. Handled customer concerns and coordinated with relevant departments to facilitate timely resolutions. Supported daily branch operations while maintaining compliance with internal controls, risk management procedures, and regulatory standards.
Maybank Philippines Inc., full_time
Oct 2018 to Feb 2024
Assisted customers with daily banking transactions, account-related inquiries, and general banking services. Processed banking transactions accurately while adhering to internal policies, operational procedures, and compliance requirements. Delivered professional customer service by addressing concerns, providing accurate information, and resolving service-related issues. Verified customer information and transaction documents to ensure accuracy and completeness. Supported branch operations through documentation, recordkeeping, and administrative tasks. Maintained confidentiality of customer information and ensured compliance with banking standards. Coordinated with team members to ensure efficient branch operations and a positive customer experience.