Customer Care Representative Subject Matter Expert
Metro Manila
With over 2 years of experience navigating the complexities of medical insurance, I serve as a dedicated Subject Matter Expert (SME) in high-stakes Customer Care handling over 80 associates. I specialize in bridging the gap between intricate healthcare policies and the real-world needs of members and providers.
Carelon Global Solutions, full_time
Aug 2023 to Feb 2026
Hello! I am a Subject Matter Expert in medical insurance customer care, dedicated to driving excellence across large-scale operations. With a proven track record of managing and mentoring over 80 associates, I bridge the gap between front-line service and executive strategy. My expertise lies in turning complex data into actionable results. I don't just identify why performance metrics are falling short; I develop the strategic roadmaps needed to fix them. Whether I am leading business reviews with directors or providing one-on-one coaching, my goal is to foster a culture of continuous improvement.