Customer Support - Shopify, Magento - Zendesk, Gorgias, Zoho. Hubspot
Davao del Sur
Customer Service Professional with 15 years of experience across diverse eCommerce industry from fast fashion to services. Proven ability to excel in fast-paced environments, managing email, chat, and phone support for brands in e-commerce and BPO settings. Committed to delivering excellent service and employing a problem-solving mindset to professionally represent brands.
The KiddoSpace, full_time
Mar 2025 to Apr 2026
• Respond promptly and professionally to customer questions, concerns, and request through email. • Handle complaints, process returns/refunds, and troubleshoot order-related problems with solution-oriented approach. • Assisted customers with order status, modifications, and delivery updates. • Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions. • Use Google sheets, docs, and drive to track inquiries and maintain accurate records. • Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns. • Maintain response time, resolution rate, and customer satisfaction targets.
DRMERS CLUB INC, full_time
Sep 2022 to Feb 2025
• Handled high-volume email support for product questions, order issues, and general inquiries. • Delivered proactive, personalized solutions—leading to successful upselling and cross-selling. • Assisted in end-to-end order management, including modifications and tracking updates. • Resolved issues related to discounts, promo codes, and loyalty rewards. • Managed chargeback and payment disputes across Shopify, AfterPay, and PayPal.
Thrive Market, full_time
Jun 2016 to Feb 2023
• Resolved issues using a consultative approach to improve customer outcomes. • Managed replacements for damaged or missing items, boosting satisfaction rates. • Maintained accurate CRM documentation of customer interactions. • Fostered strong customer relationships and encouraged brand loyalty.
TechStyle Inc., full_time
Feb 2013 to Jun 2016
• Delivered real-time fashion advice and product suggestions via chat and email. • Handled account inquiries and assisted with promotions and product questions. • Executed win-back strategies for members intending to cancel. • Managed multiple chat sessions simultaneously with consistent service quality.