Customer support specialist | Technical support specialist
Laguna
Hi, I’m Alexa — a Customer Support and Technical Support Specialist with 5+ years of experience handling chat, email, and voice support across healthcare, travel, retail, and tech accounts. I’m skilled in managing high-volume inquiries, resolving customer concerns efficiently, and maintaining a friendly, professional tone. I’m also experienced in using CRM tools, handling time-sensitive tasks, and working in fast-paced environments. I’m reliable, detail-oriented, and easy to work with. If you’re looking for someone who can provide consistent, high-quality support and help keep your operations running smoothly, I’d be happy to help!
Crescendo AI, full_time
Mar 2024 to Apr 2026
Provided customer and technical support across multiple accounts including dating app, e-commerce, and EV charging services Handled email, chat, and voice support, resolving account, billing, and technical issues efficiently Delivered Tier 2 technical support for EV charging systems, including app troubleshooting and basic hardware issue resolution Assisted customers with account management, payments, and general inquiries across different platforms Managed multiple workflows simultaneously while maintaining accuracy and quality in a fast-paced environment Adapted quickly to different systems, tools, and processes across various accounts
Regalix Inc, contract
Nov 2023 to Jan 2024
Customer Support Representative (Retail / E-commerce Account – Seasonal) Handled inbound calls and email support for online shopping inquiries and order-related concerns Assisted customers with order placement, processing, and checkout support Checked product availability, inventory, and SKU details to provide accurate information Managed order status inquiries, replacements, returns, and refund requests Resolved product-related concerns while ensuring customer satisfaction Maintained accurate records of transactions and updates in the system
IGT Philippines, contract
Jan 2023 to Aug 2023
Handled inbound and outbound calls, as well as email support for flight reservations and customer inquiries Assisted customers with booking flights, checking availability, and providing suitable travel options Guided customers with online check-in and account management, including profile updates and rewards inquiries Managed special requests and general flight-related concerns with accuracy and efficiency Processed payments securely while ensuring compliance with company procedures Worked in a high-volume, fast-paced environment, handling continuous customer interactions daily
TTEC, full_time
May 2022 to Jan 2023
Handled inbound calls and email support for guest reservations, inquiries, and concerns Assisted customers with booking modifications, special requests, and cancellations Resolved complaints related to properties and ensured timely and appropriate solutions Provided information on pricing, availability, and payment processes Coordinated relocations for guests when needed, ensuring a smooth rebooking experience Maintained accurate records of customer interactions and updates in the system
Teleperformance, full_time
Oct 2020 to Jun 2022
Handled inbound customer inquiries on health insurance coverage, benefits, and account concerns Assisted members in verifying in-network providers, hospitals, and doctors Supported membership services including ID requests and account updates Guided customers on claims, eligibility, and document submission processes Addressed billing inquiries and explained charges and coverage details Maintained accurate records in the system