Customer Support | Technical Support | Content Moderation
Davao del Sur
Customer Service and Technical Support Representative with experience in managing cancellations, refunds, and email‑based inquiries while ensuring accuracy and professionalism. Skilled in handling high‑pressure situations with empathy and efficiency, and experienced in content moderation to maintain compliance and protect brand integrity. Adept at working remotely with clear communication, strong organizational skills, and the ability to manage multiple deadlines independently. Proficient in tools such as Google Workspace and Slack, with a commitment to delivering reliable, long‑term support to clients.
Concentrix, full_time
Jan 2026 to Apr 2026
Responsibilities: Assisted guests with bookings, check‑ins, and last‑minute cancellations. Supported hosts in optimizing listings and resolving guest concerns. Represented brand values by fostering trust and loyalty through customer care. Achievements: Strengthened guest ratings by delivering empathetic and efficient support. Reduced response times through proactive communication and workflow improvements. Built strong client relationships by balancing compliance with personalized service.
Concentrix, full_time
Jul 2021 to Jan 2026
Responsibilities: Reviewed and evaluated large volumes of user‑generated content for compliance. Applied consistent judgment to safeguard brand reputation and user trust. Streamlined moderation workflows to reduce duplicate reports. Achievements: Enhanced efficiency by improving content review processes. Maintained strict compliance standards with high accuracy rates. Contributed to brand integrity by ensuring safe and consistent platform content.
Flatworld, full_time
Mar 2019 to May 2021
Responsibilities: Handled customer inquiries via email, including cancellations, refunds, and account‑related requests. Verified account details and documented each case to ensure accurate resolution. Coordinated with internal teams for escalations and maintained professional communication with clients. Achievements: Consistently met deadlines while managing multiple cases simultaneously. Improved customer satisfaction scores by providing clear, empathetic responses. Maintained high accuracy in documentation, reducing repeat inquiries and errors.