Operations Admin Support | Ecommerce Support
Rizal
I’m a versatile Virtual Assistant with experience supporting international clients in eCommerce, logistics, insurance, lead generation, and administrative operations. My experience includes product listing and catalog management, order processing, inventory management, data entry, customer support, document handling, billing and invoice review, claims processing, and lead generation. I’m comfortable working with Shopify, Amazon Vendor Central, eBay, Microsoft Office, Google Workspace, and various business tools. I’m detail-oriented, adaptable, and process-driven, with the ability to quickly learn new systems and follow client-specific workflows. I aim to be a reliable extension of your team by delivering accurate, organized, and timely work while understanding how my role contributes to the overall business operation.
Hire Frontier, full_time
Feb 2025 to Aug 2026
- Audited company's software for any error and discrepancies in data, billings, charges, atc. - Investigated and resolved invoice discrepancies and ensure accurate billing and maintain strong stakeholder relationships. - Assisted in client onboarding to HubSpot and company's software. - Spearheaded FedEx and UPS damage claims process and upload results to the company's software.
Antelope Pets, full_time
Nov 2023 to Dec 2024
- Spearheaded the overall process of submitting advance shipment notice (ASNs) to Amazon Vendor Central and other retail customers. - Analyzed and investigated Amazon Vendor Central chargebacks, gathering and reviewing supporting documentation to identify discrepancies and build evidence for successful dispute submissions. - Policing minimum advertised price (MAP) violators through TrackStreet and communicated with merchants to address violations, clarify pricing requirements, and explain potential consequences of non-compliance.
Convoy, full_time
Aug 2021 to Oct 2023
- Validated post-shipment charges in Kingpin queue by by reviewing timestamps, shipping documents, and related data to confirm the accuracy of applied charges. - Accurately calculated and billed shippers for detention time incurred on shipments.
Trinity Underwriting, full_time
May 2019 to Apr 2021
- Prepared, reviewed, and processed commercial truck insurance submissions, quotations, proposals, renewals, endorsements, and policy changes. - Maintained accurate records across insurance management systems, CRMs, and carrier portals. - Prepared, reviewed, and issued Certificates of Insurance (COIs), endorsements, evidence of coverage documents, and other policy-related documentation.
ReachCooling, full_time
May 2017 to Apr 2019
- Responded promptly and professionally to customer inquiries on Amazon and eBay, resolving issues and providing accurate product and order-related support to ensure customer satisfaction. - Accurately processed orders using the Unisoft system, ensuring all details were correct and orders were fulfilled efficiently and on time. - Filed damage call tags and claims with FedEx to resolve shipping issues, minimize losses, and maintain smooth order fulfillment.