🏆 Top-Rated Virtual Assistant & CSR | Remote Client Expert
Cavite
Hi, I’m Jansen! I am an award-winning Customer Service Specialist and Virtual Assistant with over 3 years of experience working with top US banking (Wells Fargo) and telecom (Verizon) accounts. I specialize in client retention, CRM data entry, and handling sensitive billing or account tasks with 100% accuracy. If you are looking for a reliable professional who can work independent US hours, follow scripts perfectly, and keep your clients happy, I am ready to help. 💡 WHY HIRE ME: * Proven Track Record: Winner of 10+ performance and top-seller awards. * Highly Tech-Savvy: Expert in CRM systems, Genesys Cloud, WellSky, and AI tools (ChatGPT/Claude) to maximize daily output. * No-Risk Remote Setup: Equipped with high-speed fiber internet, a backup connection, a noise-canceling headset, and a completely quiet home office. Available for full-time, long-term remote roles. Let’s chat about how I can support you!
Wells Fargo, full_time
Oct 2025 to Jun 2026
Resolved unauthorized charge claims, billing inquiries, account balance requests and fraud-related concerns in full compliance with company and security policies. Top performer - March & April 2026 Ranked #2 in team efficiency for Q1 2026.
Foundever Asia, Inc., full_time
Mar 2023 to Sep 2025
Handled Verizon Wireless account concerns including billing inquiries, payment processing, account management, and technical troubleshooting for a large US based telecoms client. Top Seller - July, August & December 2024; February & March 2025 Top Performer - July, October, November & December 2024 Top OSAT/CSAT - August & November 2024 Top Agent Rank #7 in Q4 2024 & #4 in Q1 2025