General VA | Customer Service Pro
Zamboanga del Sur
More than 6 years in Customer Service taught me how to listen, solve problems, and get things done. I’m comfortable using Microsoft Office, Excel, Slack, Zoom, Microsoft Teams, Zendesk, and Canva. I’m also familiar with banking and financial tools and can easily learn new systems when needed. Now, I’m bringing those skills to the VA world—offering reliable customer support, admin assistance, data management, and sales support with a detail-oriented and can-do attitude.
Unionbank of the Philippines – Credit Card Insurance, full_time
Jul 2023 to Mar 2026
Recognized as Top Agent for Q1 2024 for consistently exceeding performance and sales targets while delivering high-quality customer service. Demonstrated strong consultative selling skills, effectively educating customers on product benefits and increasing customer engagement and conversion.
Telus International – Bird Scooter Rental Account, full_time
Apr 2022 to Feb 2023
Handled customer inquiries and concerns via phone and digital channels - Provided accurate information regarding accounts, billing, and services - Resolved issues efficiently while maintaining high customer satisfaction
Inspiro Relia Inc. – BDO Financial Account, full_time
Jan 2021 to Dec 2021
Assisted customers with banking and financial account concerns - Ensured compliance with company and data privacy policies - Maintained accurate documentation of customer interactions