Customer Support | Travel VA | Admin Assistant
Cebu
I’m an Operations Support VA with a background in hospitality, customer service, and business administration, experienced in supporting e-commerce and service-based businesses with their day-to-day operations. My experience includes Shopify order management, customer email support, WordPress content publishing, calendar and booking coordination, social media scheduling, invoice preparation, and SOP documentation. I’m comfortable working with tools such as Google Workspace, WordPress, Shopify, Meta Business Suite, ContentStudio, Flodesk, ChatGPT, and Gemini. What sets me apart is my ability to combine customer service experience with organized administrative support and practical problem-solving. I focus on keeping workflows organized, maintaining accurate information, communicating professionally, and helping business owners manage their daily tasks more efficiently. I also use AI tools thoughtfully to support research, content preparation, and productivity. I’m looking to work with business owners and growing teams who value reliable operational support, clear communication, and well-organized systems that allow them to focus on growing their business.
FitSupply Lab, full_time
Dec 2025 to Feb 2026
Supported daily Shopify store operations through customer service, order administration, and fulfilment coordination. Processed customer orders while maintaining accurate order records to support organised fulfilment workflows. Coordinated with suppliers to monitor fulfilment progress and communicate shipment updates to customers. Responded to customer enquiries regarding orders, shipping, refunds, and account-related concerns through email and chat. Managed refund requests and assisted with resolving customer issues while maintaining a positive customer experience. Monitored customer reviews and feedback to support consistent service quality.
London Guided Walks, full_time
Dec 2024 to Oct 2026
Supported daily business operations through administrative coordination, content management, and workflow organisation. Managed WordPress website updates, blog publishing, podcast uploads, and website maintenance using Classic Editor and Elementor. Updated SEO descriptions for blog articles and YouTube podcast episodes to improve content discoverability. Assisted with Flodesk email campaigns by preparing and supporting email communications. Scheduled social media content across Facebook, Instagram, and X (Twitter) using Meta Business Suite and ContentStudio to maintain a consistent publishing schedule. Coordinated client bookings through TidyCal and Google Calendar, helping maintain organised appointment scheduling. Processed monthly invoices using Excel and SuiteDash, supporting accurate billing and administrative records.