Executive Assistant | Social Media Moderator
Bulacan
Account Manager and Executive Assistant with 3 years of experience, excelling in client relationship management and operational efficiency. Proven expertise in driving client satisfaction through effective communication and strategic account monitoring. Skilled in utilizing digital tools to enhance workflows and performance insights, ensuring alignment with client goals. Committed to fostering engagement and delivering results in fast-paced environments.
UNCVRD Management, full_time
Jan 2025 to Present
- Managed client accounts with focus on retention and satisfaction - Acted as main point of contact for client needs and concerns - Ensured timely delivery of services aligned with client goals - Monitored account health and identified improvement opportunities - Provided regular updates, reports, and performance insights
ForHeaven Agency, full_time
May 2023 to Nov 2024
- Managed client social media accounts, including content posting and audience engagement - Responded to customer inquiries with timely, brand-aligned communication - Conducted content research to identify relevant and trending topics - Aligned content strategy with client goals and audience interests - Set up and managed accounts using Go Login, Airtable, and Notion, ensuring proxy security and efficiency
QuicPay Bills Payment Remittance Center, full_time
Aug 2020 to Aug 2021
- Prepared daily, weekly, and monthly reports using Microsoft Excel - Audited daily transactions and ensured accuracy of records and calculations - Developed and maintained a client reward monitoring system - Designed basic marketing and promotional materials - Managed and responded to customer inquiries via the company Facebook page