Customer Specialist (Experienced in Zendesk, 3CX, Google Workspace)
Davao del Sur, Davao City, PH
A reliable and organized Virtual Assistant with experience in customer service, administrative support, appointment scheduling, patient coordination, lead follow-ups, and social media management. I have experience handling calls, emails, customer inquiries, scheduling, data entry, and maintaining accurate records while providing professional and timely support. I’m comfortable working independently, managing multiple tasks, and learning new tools and processes quickly. I have experience using Zendesk, Telerivet, Google Workspace, Microsoft Office, Canva, Shopify, and various communication and project management tools. I’m detail-oriented, adaptable, and committed to providing dependable support that helps businesses stay organized and efficient.
Freelance, part_time
Apr 2025 to Feb 2026
Managed social media for real estate, creating and scheduling property-focused content, writing engaging captions, editing short-form videos, and maintaining consistent brand presence.
Belo Medical Group, full_time
Oct 2024 to Aug 2026
Handled patient and customer inquiries, appointment scheduling, confirmations, follow-ups, and service coordination. Provided professional support through phone, chat, and email while maintaining accurate records and ensuring a smooth, positive customer experience.