Mary F.

AI-Powered CS Champ specializing in STR, Loans, Property Management

Metro Manila

Overview

Highly efficient and adaptable professional with 14 years of cross-border Customer Service experience supporting US, UK and local markets. Combines a deep background in Property Management and high-level Executive Assistance with modern AI enablement. Adept at utilizing advanced Prompt Engineering and AI integration pipelines (automting email triage, folder routing and file conversions) to eliminate manual bottlenecks. Known for managing complex schedules, tenant relations and executive workflows with absolute precision, speed and absolute client data privacy.

Skills and Tools

• Property Management
• Transaction Coordination
• CRM Management
• Short-Term Rental Management
• Airbnb Management
• Matterport
• Property Marketing
• Lease Administration
• Property Maintenance Coordination
• Real Estate CRM
• Calendar Management
• Customer Onboarding
• Customer Reviews Management
• Project Management
• Microsoft 365
• Claude AI
• Gemini API
• ChatGPT
• Chat Support
• Internet Research
• Canva
• CapCut
• Google Workspace
• Asana
• Quality Assurance
• LeadIQ
• Follow-up Management
• Travel Coordination
• Airbnb
• Rent Manager

Work History

• Property Management Assistant

  Granada Apartments LLC, full_time

  Jul 2024 to Jan 2025

• Assistant Manager/Team Leader

  Bank of the Philippine Islands, full_time

  Oct 2010 to Nov 2020