Customer Support Specialist | Chat & Email
Northern Samar, Gamay, Philippines
Hi! I'm Marion, a customer support professional with nearly 3 years of chat, email, and voice experience from the BPO industry (TTEC and Teleperformance). I write clear, friendly replies, stay calm under pressure, and follow through until the customer's issue is actually solved. I graduated cum laude in Development Communication, so audience-focused writing and messaging come naturally to me. What I can help with: • Customer support (chat, email, SMS) • Social media inbox and customer service • Order inquiries, tracking, and status updates • Complaint handling and de-escalation • Returns, refunds, and exchange requests • Inbox and ticket management with fast, organized follow-ups • Escalating complex issues with clear, complete notes I'm a quick learner, dependable, and comfortable picking up new tools. Let's work together!
TTEC, full_time
Nov 2024 to Apr 2026
• Handled customer inquiries via Zendesk (chat, email, and inbound calls), assisting with orders, refunds, and account concerns • Delivered app navigation support for the company’s e-book reader, helping users troubleshoot login errors, sync issues, and download problems • Provided basic tech support for tablet users, • including device setup, app installation guidance, and usage troubleshooting
Teleperformance, full_time
Jun 2023 to Nov 2024
• Provided support for a buy now, pay later service, via phone, chat, and email, related to payment plans, account management, and service inquiries. • Assisted customers with setting up and managing installment payment options, ensuring a seamless experience. • Educated customers on terms, payment schedules, and account updates, promoting responsible usage of payment plans. • Managed high inquiry volumes while maintaining customer-first communication and problem resolution.