Remote Administrative Assistant | Client Support | Operations
Laguna
I’m an administrative and operations professional with over 8 years of experience supporting business owners, management teams, and daily business operations, including working remotely with Australian clients. My experience covers a wide range of administrative tasks, from managing emails and calendars, maintaining records and CRM systems, and coordinating day-to-day operations to processing invoices, handling client enquiries, and supporting sales teams. I’m familiar with tools such as Google Workspace, Microsoft Office, HubSpot, MYOB, Trello, ClickUp, and various business management platforms. One thing that sets me apart is that I don’t just complete tasks. I look for ways to make work more organised and efficient. Throughout my career, I’ve helped develop and improve workflows, some of which were later adopted as standard operating procedures. I’ve also supported management directly, trained team members, and handled competing priorities in fast-paced environments. I’m comfortable working independently, learning new systems, and taking ownership of my responsibilities without needing constant supervision. I value clear communication, accuracy, and being someone a client can rely on. I’m currently based in the Philippines and experienced in working remotely with Australian businesses. I’m looking for a long-term opportunity where I can provide dependable administrative support, help keep operations running smoothly, and build a strong working relationship with the people I support.
Professional Holiday Homes, part_time
May 2024 to Present
-Oversees STRA registration and compliance requirements for 230+ properties, ensuring documentation and regulatory requirements are maintained and up to date. -Creates and sends 10+ email marketing campaigns monthly using ActiveCampaign to promote available properties and drive bookings. -Manages daily pricing and availability for 230+ properties through PriceLabs, ensuring accurate rates and inventory are consistently synchronized across OTAs, including Airbnb, Booking.com, and VRBO. -Handles the end-to-end onboarding of 5–10 properties monthly, including Homhero setup, listing creation and configuration, and publishing across major booking platforms. -Maintains property records and OTA listings for 230+ properties, ensuring accurate and up-to-date information across Airbnb, Booking.com, and VRBO. -Processes 500+ third-party invoices weekly through Homhero, including uploading and verifying invoice details, assigning properties and creditors, validating amounts and GST, and submitting invoices for final approval. -Regularly generates invoices to property owners using MYOB. -Coordinates daily turnover requirements for approximately 30 properties, communicating check-out and cleaning schedules to outsourced housekeeping teams to ensure timely property readiness.
Deluxe Holiday Homes, full_time
Feb 2018 to Aug 2026
-Managed 50+ guest enquiries and reservations daily across a portfolio of 800+ holiday homes, handling booking enquiries, availability, pricing, and reservation coordination from initial contact through confirmation. -Managed the main Reservations/Sales inbox, processing 80+ emails daily by triaging and prioritizing guest and internal communications, responding to enquiries, and routing requests to the appropriate departments for timely resolution. -Maintained accurate guest and reservation records across HubSpot CRM and the company’s proprietary PMS, supporting efficient booking management and seamless interdepartmental coordination. -Coordinated with 6+ cross-functional teams, including Finance, Operations, Sales, Housekeeping, Maintenance, and Guest Experience, to facilitate check-ins, resolve booking issues, and ensure seamless property operations. -Managed guest payment enquiries, invoices, and refund requests in collaboration with Finance, ensuring timely resolution and accurate financial processing. -Coordinated daily property readiness with Housekeeping and Maintenance, including arrangements for VIP arrivals and special guest requirements. -Supervised a team of 8 Reservations/Sales Agents, overseeing daily workflows, scheduling, performance, escalations, and operational requirements. -Trained and mentored 15+ Reservations/Sales Agents throughout the role, including new hires and replacement staff, covering reservation procedures, systems, guest handling, and company standards. -Developed and implemented SOPs and training materials to standardize processes, improve onboarding efficiency, and ensure consistency across the Reservations team. -Prepared KPI and scheduling reports to monitor team performance, workload distribution, staffing requirements, and operational efficiency. -Handled escalated guest concerns and complex reservation issues, coordinating with relevant departments to resolve issues promptly and maintain guest satisfaction.
Administrative Secretary, full_time
Feb 2018 to Oct 2022
-Provided direct administrative and executive support to the General Manager, managing correspondence, document preparation, meeting arrangements, and end-to-end travel coordination, including flights, accommodation, ground transportation, itineraries, visa requirements, and travel-related documentation. -Managed end-to-end recruitment and onboarding from 2018 to 2021 during the company’s early expansion, including drafting job descriptions, posting vacancies, sourcing candidates, conducting interviews, coordinating hiring, and onboarding new team members. -Managed the company’s main official email inbox, triaging incoming enquiries, prioritizing messages, responding to routine requests, and routing communications to the appropriate agents or departments. -Managed the end-to-end preparation and publication of property listings on MyCRM and Brokerpad, reviewing titles, descriptions, pricing, photography, and required listing information before approval. -Coordinated property listing permit applications through Trakheesi, verifying supporting documents and ensuring submissions met applicable regulatory requirements. -Prepared, reviewed, and maintained property transaction documentation, including tenancy contracts, sales and rental records, invoices, receipts, Title Deeds, and identification documents. -Processed Ejari registrations and maintained tenancy documentation to support compliant rental transactions.
Sterling Talent Solutions, full_time
Jul 2017 to Jan 2018
-Managed end-to-end background verification for 500+ Canadian candidates, validating employment, education, and professional credentials against client requirements and applicable regulations. -Investigated and cross-referenced candidate information with HR departments, educational institutions, and professional references across North America, ensuring accurate and complete verification results. -Managed 30-40 active verification cases per shift, maintaining 99% data accuracy while consistently meeting time-sensitive client SLAs.
BonChon Chicken Philippines (Scottland Inc.), full_time
May 2016 to Jul 2017
-Developed and launched the company’s Code of Discipline, drafting the framework and delivered orientations to 500+ direct and agency employees. -Managed employee relations cases in accordance with Philippine labor laws and due process requirements, maintaining accurate case documentation. -Supported Department of Labor and Employment inspections across stores and branches, ensuring HR records and compliance requirements were complete and up to date. -Conducted biweekly company orientations for new hires, covering workplace policies, procedures, and employee standards.